#vacancy #limassol #accountmanager

Company overview

APS is a Payment Service Provider (PSP) Group of Companies with product & software solutions based on the Stellar Blockchain Open Network. APS brings turnkey payment solutions for businesses of all sizes.

APS provides a wide selection of payment methods for your online business with more than 50 countries coverage.

Account Manager (vertical - Forex, CFD)

The key goal for the Account Manager role is to maintain and lead a customer first approach in all aspects of the role to ensure customer excellence. Role is specifically dedicated to the Forex (CFD) merchant category.

Key business processes

Process ownership for the merchant onboarding process. Cross-department interactions with the Legal and Compliance teams for underwriting, agreement signing and ongoing due diligence. Working closely with the Integrations and Operations teams.

Account Manager Functions

Managing full client onboarding process;
Ensuring excellent customer experience in all processes from onboarding to operations;
Provide Clients with the updates on the services provided by the company (changes in the existing payment channels or rates, new payment channels and services);
Provide training and guides to the clients (product training, updates in the company services and tools);
Ensuring excellent customer experience in all processes from onboarding to operations;
Regular reporting to the Management.

Account Manager required experience and background

Actual experience in the similar role with the track record not less than five years;
Strong knowledge of the financial markets and merchant payment processing (card acquiring, wires, alternative payment methods (APM’s));
Microsoft office advanced user;
CRM, Helpdesk and Project management systems advanced user;
Knowledge of Asana, Freshdesk, Jira will be an advantage;
English language proficient level (C1).

Successful candidate soft skills

Strong communicator and capable of expressing oneself clearly both speaking and in writing;
Strong leadership skills;
Self-starter.

To apply send your cv: [email protected] or PM @ninaprokofeva