#vacancy #iGaming #CyprusRetention #Retention                                               Job Vacancy: Retention  Manager
Location: Paphos,Cyprus (Office/Hybrid options available)
Job Description: We are seeking a highly motivated and strategic Retention Manager to oversee our customer retention initiatives.
Key Responsibilities:
● Develop and execute comprehensive retention strategies to increase player loyalty and lifetime value.
● Analyze player data to identify trends, preferences, and opportunities for retention improvement.
● Create and manage multi-channel retention campaigns, including email, SMS, push notifications, and in-app messages.
● Develop and manage loyalty programs to enhance player satisfaction and retention.
● Collaborate with marketing, customer support, and product teams to ensure a consistent and engaging player experience.
● Monitor and report on retention metrics, campaign performance, and player feedback to continuously improve strategies.
● Identify and mitigate potential churn risks by addressing player concerns and providing exceptional customer service.
Requirements:
● Proven experience (2+ years) in a retention management or similar role within the online gaming industry.
● Strong understanding of customer retention strategies and best practices.
● Experience with CRM tools and data analysis to drive retention initiatives.
● Excellent analytical skills and the ability to interpret complex data sets.
● Strong communication and interpersonal skills with the ability to work collaboratively across departments.
● Proactive and results-oriented with a track record of achieving retention goals.