Payment Operations Specialist / Team Lead — iGaming

Format: Remote, full-time

Payment operations professional with 2+ years in iGaming, progressing from support to Payment Department Supervisor.
Focused on operational stability, provider management, and team leadership.

Experience:
— End-to-end investigation and resolution of failed transactions
— PSP coordination, provider audits, anti-fraud operations
— Recovery of lost VIP and high-roller deposits
— Financial reconciliation and operational reporting
— Team leadership: managed up to 40+ payment operators
— Process optimization: reduced operator onboarding from 1 month
to 3 days; implemented KPI system maintaining sub-1-hour ticket resolution; eliminated a systemic PSP reconciliation error

Tools: Jira, Confluence

Target roles:
Payment Operations Team Lead /Manager

Languages: Russian, Turkish, Azerbaijani — fluent English(B1)
Markets: CIS, TR, EU, LATAM

Contact: @mrsalayev

#payment #paymentoperations #igaming #teamlead #psp