#vacancy #Collection supervisor, financial company, #remote
1800-2000$

We are looking for a strong, people-oriented, and motivating Supervisor who can keep the team productive, develop operators, and ensure a high level of service.

Responsibilities:

Monitor operators’ performance: discipline, quality, and script compliance
Conduct mini-briefings and provide daily team support
Listen to calls and provide constructive feedback
Train newcomers and develop existing operators
Track KPIs: SLA, response speed, conversion, and quality metrics
Manage shifts, task allocation, and workload distribution
Handle complex and escalated cases
Prepare short shift reports and team performance summaries

We are looking for someone who:

Has 6–12 months of experience as a Collection Supervisor or Senior Collection Agent
Knows how to manage a team and maintain discipline
Is analytical and confident working with spreadsheets
Is stress-resistant, tactful, and has strong communication skills
Is proactive, flexible, and responsible

Will be a plus:

Experience in financial services, lending, or sales
Experience conducting mini-training sessions or coaching
Understanding of collection processes and recovery logic