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Sergey Denisyuk
ID 435525726
Type user
Username @SergeyDenisyuk
First Name Sergey
Last Name Denisyuk
First Seen 2026-01-11 09:15 UTC
Updated 2026-01-11 09:15 UTC
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Total Messages: 125
Active in: 1 channel(s)
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CY iT HR
@cyprusithr
125 2025-08-01 14:01 UTC 2026-06-04 14:41 UTC
Recent Messages
CY iT HR 2026-06-04 14:41 UTC
#vacancy #InfrastructureLead #TeamLeadSystemAdministrator #Cyprus #Relocation #Fintech

πŸ’° Salary: $5,000–10,000/month
πŸ“ Location: Cyprus (relocation after probation period)

About the Role

We are looking for an experienced Infrastructure Lead / Team Lead System Administrator to take ownership of the company’s entire infrastructure landscape, ensuring the reliability, scalability, security, and performance of mission-critical fintech services.

This is a leadership role combining deep hands-on technical expertise with team management responsibilities.

Requirements

5+ years of experience as an Infrastructure Lead, DevOps Engineer, or System Administrator
Proven experience managing infrastructure teams (5–15+ engineers) and building 24/7 support processes
Strong Linux administration expertise (Ubuntu/Debian), including kernel, I/O, networking, and advanced troubleshooting
Hands-on experience with VMware ESXi/vSphere (clusters, HA, DRS, storage, networking)
Experience designing and operating bare-metal infrastructure and private on-premise cloud environments
Experience supporting high-load, highly available production systems
Strong expertise with Nginx (reverse proxy, rate limiting, geo-routing, ACLs, caching)
Deep understanding of PostgreSQL (replication, failover, performance tuning, backup strategies)
Experience with Redis and RabbitMQ
Hands-on experience building CI/CD pipelines using GitLab CI and/or Bitbucket Pipelines
Automation experience using Ansible, Bash, and Python
Experience building monitoring and observability platforms using Prometheus, Grafana, ELK/OpenSearch, and alerting systems
Strong networking knowledge: VLANs, LACP, routing, VPNs, firewalls, and network segmentation
Experience with Cloudflare services (WAF, Zero Trust, CDN, rate limiting)
Experience implementing Zero Trust and secure VPN access models
Strong experience with Windows Server (2016/2019/2022)
Practical experience deploying and maintaining RDS (Remote Desktop Services) environments
Experience with Active Directory administration
Experience balancing workloads across RDS hosts
Ability to effectively manage critical incidents, including production outages and data loss risks
Strong analytical mindset and result-oriented approach

Responsibilities

Design, develop, and manage the company’s entire infrastructure ecosystem (on-premise and partially cloud-based)
Lead and mentor a team of System Administrators and DevOps Engineers (L1–L3)
Organize and maintain 24/7 support operations, including SLA management, on-call schedules, and escalation processes
Ensure uninterrupted operation of critical fintech platforms and services
Design and implement High Availability and Disaster Recovery solutions, including failover, replication, and backup data centers
Maintain the stability and performance of VMware clusters and virtualized infrastructure
Build and manage backup and recovery systems, including ransomware protection strategies
Continuously optimize system performance across compute, storage, networking, and databases
Develop and improve CI/CD processes for both infrastructure and backend services
Implement and maintain monitoring, logging, and alerting solutions
Establish and enforce infrastructure security policies, access controls, segmentation, and Zero Trust architecture
Manage network infrastructure, including VLANs, VPNs, load balancing, and traffic isolation
Collaborate closely with development teams to improve system reliability, scalability, and deployment efficiency
Maintain infrastructure documentation, operational procedures, and technical standards
CY iT HR 2026-05-26 12:16 UTC
#vacancy #AI Engineer #6000 -8000$ | Fintech | #Remote

Required skills:

Experience with LLMs (OpenAI, Claude, LLaMA or similar)
Hands-on experience building RAG systems (knowledge bases, embeddings, retrieval)
Proven experience delivering AI solutions to production
Strong Python skills (FastAPI / async / API integrations)
Experience integrating AI with databases (PostgreSQL)
Experience working with message queues (RabbitMQ)
Understanding of real-time system design
Experience with ASR (speech-to-text) and TTS (text-to-speech)
Understanding of voice/chat AI pipeline architecture
Experience with APIs and microservices architecture
Experience with high-load systems
3+ years of relevant experience
Ability to work with business logic and real customer data

Nice to have:

Experience building voice bots (inbound / outbound)
Background in call centers / fintech / collections
Experience with WebRTC / streaming
Docker / Kubernetes
Experience in call analysis (agent performance evaluation, script compliance)

Responsibilities:

Develop AI chat solutions working with real customer data (CRM, history, statuses)
Build RAG systems based on internal knowledge bases
Develop voice AI bots (inbound and outbound calls)
Integrate AI with internal systems (CRM, ERP, APIs)
Implement dialogue logic based on business scripts and protocols
Analyze calls: transcription, quality assessment, deviation detection
Automate call center operations and improve agent efficiency
Optimize latency and stability of AI solutions in real-time environments
Work with large-scale data (calls, chats, customer history)
Build and scale internal AI services
Collaborate with backend and DevOps teams to integrate AI into products
CY iT HR 2026-05-22 11:22 UTC
#vacancy #Facebook #MediaBuyer #Remote #Fintech #Crypto

πŸ’° Salary: $2,000–2,500

We are looking for a Facebook Media Buyer who will be responsible for launching, optimizing, and scaling Meta Ads campaigns for an in-house product.

We need a specialist who can not only launch ads, but also work deeply with funnels, analytics, events, and performance metrics focused on leads and funded applications.

πŸš€ Responsibilities:

β€’ Launching and managing Meta Ads campaigns
β€’ Working with Facebook & Instagram Ads
β€’ Scaling profitable ad setups and funnels
β€’ Controlling CPA / CAC / CPL / CPS metrics
β€’ Analyzing the funnel from click to lead/funding
β€’ Identifying growth opportunities in creatives, audiences, offers, landing pages, and events
β€’ Testing hypotheses, creatives, offers, and ad combinations
β€’ Monitoring traffic quality and conversion performance
β€’ Setting up and validating event tracking in Meta Ads
β€’ Working with Pixel, Conversion API, and server-side tracking
β€’ Managing analytics via GA4 / GTM / AppsFlyer / Adjust
β€’ Daily reporting and performance analysis
β€’ Managing ad accounts, Business Managers, domains, and technical launch infrastructure
β€’ Working with trackers and postback event integrations

βœ… Requirements:

β€’ 2+ years of experience with Meta Ads
β€’ Strong performance marketing background
β€’ Mandatory experience in β€œgrey” / restricted verticals:
crypto, gambling, betting, fintech, loans, or similar niches
β€’ Experience running campaigns for leads, registrations, applications, or funded offers
β€’ Strong understanding of Meta Ads optimization algorithms
β€’ Hands-on experience with Pixel, Conversion API, and conversion tracking
β€’ Understanding of Facebook Event Manager
β€’ Ability to work with funnels:
click β†’ registration β†’ application β†’ approval β†’ funding
β€’ Strong understanding of CPA, CAC, CPL, CPS, CR, ROAS / ROMI
β€’ Ability to evaluate not only lead cost, but also traffic quality
β€’ Experience with large advertising budgets is a plus
β€’ Self-driven, structured, and result-oriented mindset

πŸ›  Tools:

β€’ Meta Ads Manager
β€’ Facebook Pixel
β€’ Conversion API
β€’ Facebook Event Manager
β€’ Google Analytics 4
β€’ Google Tag Manager
β€’ Looker Studio / Power BI / Metabase or similar
β€’ AppsFlyer / Adjust or similar
β€’ Excel / Google Sheets
β€’ Trackers: Keitaro / Binom / RedTrack or Π°Π½Π°Π»ΠΎΠ³s
β€’ CRM / internal analytics systems / admin panels

⭐ Nice to have:

β€’ Experience in MFO / fintech / lending / payday loans
β€’ Experience with PWA / APK / mobile traffic
β€’ Experience with Telegram funnels
β€’ Experience with Keitaro / Binom / RedTrack
β€’ Understanding of anti-detect browsers, farming, and account structures
β€’ Experience with white pages / cloaking solutions
β€’ Understanding of post-funding metrics:
approve rate, signing rate, default rate, profitability, repeat loans

πŸ“ˆ Expected Results:

β€’ Stable launch and scaling of Meta Ads campaigns
β€’ Meeting lead / funded application targets
β€’ Keeping CPA / CAC within target benchmarks
β€’ Accurate event tracking and transparent analytics
β€’ Growth of high-quality traffic volume
β€’ Clear reporting across campaigns, creatives, audiences, events, and results

πŸ“Œ Conditions:

β€’ Full-time / Remote
β€’ In-house product
β€’ Bonus system based on performance
β€’ Opportunity to influence the development of the Facebook acquisition direction
β€’ Support in testing new hypotheses, funnels, and approaches
CY iT HR 2026-05-22 07:46 UTC
#vacancy #AI Engineer #6000 -8000$ | Fintech | #Remote

Required skills:

Experience with LLMs (OpenAI, Claude, LLaMA or similar)
Hands-on experience building RAG systems (knowledge bases, embeddings, retrieval)
Proven experience delivering AI solutions to production
Strong Python skills (FastAPI / async / API integrations)
Experience integrating AI with databases (PostgreSQL)
Experience working with message queues (RabbitMQ)
Understanding of real-time system design
Experience with ASR (speech-to-text) and TTS (text-to-speech)
Understanding of voice/chat AI pipeline architecture
Experience with APIs and microservices architecture
Experience with high-load systems
3+ years of relevant experience
Ability to work with business logic and real customer data

Nice to have:

Experience building voice bots (inbound / outbound)
Background in call centers / fintech / collections
Experience with WebRTC / streaming
Docker / Kubernetes
Experience in call analysis (agent performance evaluation, script compliance)

Responsibilities:

Develop AI chat solutions working with real customer data (CRM, history, statuses)
Build RAG systems based on internal knowledge bases
Develop voice AI bots (inbound and outbound calls)
Integrate AI with internal systems (CRM, ERP, APIs)
Implement dialogue logic based on business scripts and protocols
Analyze calls: transcription, quality assessment, deviation detection
Automate call center operations and improve agent efficiency
Optimize latency and stability of AI solutions in real-time environments
Work with large-scale data (calls, chats, customer history)
Build and scale internal AI services
Collaborate with backend and DevOps teams to integrate AI into products
CY iT HR 2026-05-21 06:51 UTC
#vacancy #HeadOfMediaBuying #remote #fintech #crypto
πŸ’° $3,000–3,300

Job Description

We are looking for a Head of Media Buying who will be responsible for managing a team of media buyers, scaling traffic for an in-house product, and achieving customer acquisition targets.

We need more than just a strong buyer β€” we’re looking for someone who can build a complete performance system: team management, funnels, analytics, creatives, technical infrastructure, traffic quality control, and measurable business results.

Key Responsibilities

Manage and lead the media buying team;
Set tasks, monitor KPIs, and develop team performance;
Organize and scale traffic acquisition for the in-house product;
Achieve customer acquisition / loan issuance targets;
Work with advertising platforms: Meta / Facebook Ads and Google Ads;
Develop, test, and optimize advertising funnels and bundles;
Generate and validate new hypotheses, approaches, creatives, and funnels;
Monitor campaign performance based on CPA, CAC, CR, approve rate, loan issuance volume, and traffic quality;
Scale profitable campaigns and pause underperforming ones;
Set up and control analytics across the entire funnel;
Ensure correct event tracking and data transfer to Meta, Google, and internal analytics systems;
Work with PWA apps, APK apps, and Android / iOS traffic;
Collaborate with analytics, product, development, and performance teams;
Manage advertising infrastructure: accounts, domains, trackers, apps, landing pages, and pre-landers.

Requirements

3+ years of experience in media buying;
Experience managing a team of media buyers;
At least 1 year of leadership experience;
Strong hands-on experience with Meta / Facebook Ads;
Experience with Google Ads;
Mandatory experience in β€œgray” verticals: crypto, gambling, betting, fintech, loans, or related niches;
Deep understanding of building and scaling performance marketing funnels;
Experience working with creatives, offers, landing pages, pre-landers, and funnels;
Experience with PWA / APK / mobile traffic;
Understanding of Android and iOS traffic acquisition logic;
Experience setting up analytics and event tracking;
Experience working with trackers, redirects, cloaking / traffic filtering, and technical infrastructure;
Strong understanding of CPA, CAC, CPL, CPS, CR, ROI / ROMI, EPC, and approve rate;
Data-driven decision-making mindset.

Tools & Skills

Meta / Facebook Ads Manager;
Google Ads;
Google Analytics 4;
Google Tag Manager;
Keitaro / Binom / RedTrack or similar trackers;
AppsFlyer / Adjust / Firebase or similar attribution tools;
PWA / APK / mobile attribution;
Trackers, redirects, domains, pre-landers;
Excel / Google Sheets;
BI systems: Looker Studio / Power BI / Metabase or similar;
Task management tools: Jira / Trello / Asana / Notion.

Nice to Have

Experience in MFO / lending / payday loans;
Experience working with in-house products rather than affiliate offers only;
Experience scaling traffic in highly competitive verticals;
Experience building or strengthening media buying teams from scratch;
Understanding of post-issuance customer quality metrics: default rate, profitability, repeat loans, fraud rate.

Expected Results

Achievement of customer acquisition / loan issuance targets;
Growth in high-quality traffic volume;
Maintaining or reducing CAC within target benchmarks;
Stable and effective media buying team performance;
Clear system for testing hypotheses and scaling winning funnels;
Accurate analytics across sources, campaigns, creatives, and events;
Transparent reporting on media buying performance.

Conditions

Full-time / remote;
Performance-based bonus system;
Work with an in-house product;
Opportunity to build and scale the media buying direction;
Direct impact on key business metrics;
Support in testing new hypotheses, traffic sources, and technical solutions.
CY iT HR 2026-05-20 07:40 UTC
#vacancy #Head Of #MediaBuying #remote #fintech #crypto
πŸ’° $3,000–3,300

We are looking for a Head of Media Buying who will lead and scale the media buying department, manage a team of buyers, drive traffic growth for an in-house product, and achieve customer acquisition targets.

We need more than just a strong buyer β€” we are looking for someone who can build and manage a full performance marketing system: team, funnels, analytics, creatives, technical infrastructure, traffic quality control, and business performance.

Responsibilities

Manage and lead the media buying team;
Set tasks, monitor KPIs, and develop team performance;
Organize and scale traffic acquisition for an in-house product;
Achieve customer acquisition and loan issuance targets;
Work with traffic sources: Meta / Facebook Ads and Google Ads;
Develop, test, and optimize advertising funnels and bundles;
Generate and validate new hypotheses, creatives, approaches, and funnels;
Monitor campaign performance by CPA, CAC, CR, approve rate, loan issuance volume, and traffic quality;
Scale profitable campaigns and cut ineffective ones;
Configure and oversee analytics across all funnel stages;
Ensure correct event tracking and data transfer to Meta, Google, and internal analytics systems;
Work with PWA apps, APK apps, Android and iOS traffic;
Collaborate with analytics, product, development, and performance teams;
Control advertising infrastructure: accounts, domains, trackers, apps, landing pages, pre-landers, redirects, and related systems.

Requirements

3+ years of experience in media buying;
Experience managing media buying teams;
At least 1 year of leadership experience;
Strong hands-on expertise with Meta / Facebook Ads;
Experience with Google Ads;
Mandatory experience in gray-hat verticals: crypto, gambling, betting, fintech, loans, or related niches;
Strong understanding of building and scaling performance funnels;
Experience working with creatives, offers, landing pages, pre-landers, and funnels;
Experience with PWA / APK / mobile traffic;
Understanding of Android and iOS traffic acquisition mechanics;
Experience configuring analytics and event tracking;
Hands-on experience with trackers, redirects, cloaking / traffic filtering, and technical infrastructure;
Deep understanding of CPA, CAC, CPL, CPS, CR, ROI / ROMI, EPC, and approve rate;
Ability to make data-driven decisions.

Tools & Skills

Meta / Facebook Ads Manager;
Google Ads;
Google Analytics 4;
Google Tag Manager;
Keitaro / Binom / RedTrack or similar trackers;
AppsFlyer / Adjust / Firebase or similar attribution tools;
PWA / APK / mobile attribution;
Trackers, redirects, domains, pre-landers, landing pages;
Excel / Google Sheets;
BI tools: Looker Studio / Power BI / Metabase or similar;
Task management systems: Jira / Trello / Asana / Notion.

Nice to Have

Experience in MFO / lending / payday loans;
Experience working with in-house products rather than affiliate offers;
Experience scaling traffic in highly competitive niches;
Experience building or restructuring media buying teams;
Understanding of post-loan customer quality metrics: default rates, profitability, repeat loans, fraud rate.

Expected Results

Achievement of customer acquisition and loan issuance goals;
Growth of high-quality traffic volume;
Maintaining or reducing CAC within target benchmarks;
Stable and efficient media buying team performance;
Clear system for testing and scaling funnels;
Accurate analytics across traffic sources, campaigns, creatives, and events;
Transparent reporting on media buying performance.

Conditions

Full-time remote position;
Performance-based bonus system;
Work with an in-house product;
Opportunity to build and scale the media buying direction;
Direct impact on key business metrics;
Support for testing new hypotheses, traffic sources, and technical solutions.
CY iT HR 2026-05-19 08:50 UTC
#vacancy #Lead PPC Manager, #remote, $3–5k, #Edtech

We are building an ecosystem of AI-powered educational products for Tier1 markets and redefining outdated approaches to learning. In just a few years, we became a Top-3 company in Western Europe in the academic writing niche and proved that world-class products can be built from Ukraine.

We are currently looking for a Lead PPC Manager who will own the Search Ads direction (Google/Bing) across all company products.

What awaits you with us?

πŸš€ Partnership-based compensation: competitive market salary + profit/rev share (depending on the product)

πŸ’Έ Large-scale marketing budgets: scale campaigns with six-figure budgets in the most competitive Tier1 markets (USA & Western Europe)

πŸš€ Fast-paced growth: we actively test new products, and successful launches may lead to options/phantom shares

πŸ“ˆ Rapid career growth opportunities: no monkey job or rigid instructions. You’ll build processes independently, shape your own direction, and potentially grow into the Head of User Acquisition role

🧠 Strong environment: our team includes entrepreneurs, C-level executives, and Heads from companies such as Genesis, Boosta, Evoplay, Parimatch, Develux, EPAM, and others

🀝 Mentorship from a CMO with $3M+ ad spend experience

πŸ“Š Advanced analytics support: Senior Data Analysts will provide any reports needed for timely and accurate data-driven decisions

πŸ’‘ AI everywhere: we have deep expertise in Data Science, ML, and AI, actively shared across teams. Our dedicated AI optimization department can build any tool you can describe

We are looking for you if you have:

⏱ Experience managing advertising budgets of $100K+/month in product companies targeting Tier1 markets

πŸ” Ability to find and optimize unit economics, not just run pre-built funnels

πŸ“Š Strong data-driven mindset

πŸ“ˆ Proven experience scaling budgets significantly over time

πŸ‘₯ Experience managing or mentoring small teams

🧨 Readiness to work with gray niches (some products may occasionally face Violating Dishonest Behavior issues β€” not gambling, but with their own specifics)

🧨 Experience in white-hat niches. High-risk niche experience is a plus, but not mandatory

β›” It will be difficult to succeed in this role if your experience includes:

Less than $100K/month ad spend management
No experience working with Tier1 markets

🧲 Your area of impact:

Finding unit economics and scaling budgets across Google, Bing, and other channels
Owning traffic profitability within your direction
Analyzing campaign performance and preparing performance reports
Identifying new profit growth opportunities through campaign optimization, offer improvements, or even launching new products from a marketing perspective
Building and maintaining a continuous experimentation cycle to minimize Google Ads ban risks
Managing Junior Specialists
Actively contributing to discussions and creative concept generation

πŸ’Ό Additional company benefits

🌴 Health & Wellbeing:
βœ… 18 paid vacation days
βœ… 5 sick leave days without medical certificate
βœ… 30 sick leave days with medical certificate
βœ… +5 additional days off annually
βœ… Maternity/Paternity leave
βœ… Public holidays β€” days off
βœ… Additional days off for important family events

🧾 FOP support (for Ukrainian residents)
🀝 Referral program β€” recommend friends and receive bonuses

Language requirements:
English β€” B2 Upper-Intermediate
CY iT HR 2026-05-18 08:07 UTC
#vacancy #Google #MediaBuyer #remote #fintech #crypto

πŸ’° 2–2.5k $

We are looking for a Google Media Buyer who will be responsible for launching, optimizing, and scaling Google Ads campaigns for an in-house product.

We need a specialist who can not only run ads, but also work deeply with funnels, analytics, events, and performance metrics tied to leads and funded loans.

πŸ”Ή Key Responsibilities:
β€’ Launching and managing Google Ads campaigns;
β€’ Working with Search, Display, Performance Max, YouTube, and App Campaigns;
β€’ Scaling successful campaigns;
β€’ Controlling acquisition costs: CPA / CAC / CPL / CPS;
β€’ Analyzing the funnel from click β†’ registration β†’ application β†’ approval β†’ funding;
β€’ Identifying growth opportunities in campaigns, keywords, creatives, landing pages, and events;
β€’ Managing semantics: keyword research, clustering, negative keywords, query expansion;
β€’ Testing hypotheses, offers, landing pages, and ad funnels;
β€’ Monitoring traffic quality and conversions;
β€’ Setting up and validating correct event tracking in Google Ads;
β€’ Configuring and monitoring analytics through GA4 / GTM / Firebase / AppsFlyer / Adjust;
β€’ Daily reporting and performance metrics analysis.

πŸ”Ή Requirements:
β€’ 2+ years of experience with Google Ads;
β€’ Strong background in performance marketing;
β€’ Mandatory experience in β€œgray” / restricted niches: crypto, gambling, betting, fintech, loans, or related verticals;
β€’ Experience running campaigns focused on leads, registrations, applications, or funded loans;
β€’ Strong understanding of Google Ads: Search, Display, Performance Max, YouTube, App Campaigns;
β€’ Experience with analytics setup and event tracking;
β€’ Good understanding of GA4, Google Tag Manager, and conversion tracking;
β€’ Ability to work with funnels: click β†’ registration β†’ application β†’ approval β†’ funding;
β€’ Understanding of CPA, CAC, CPL, CPS, CR, ROAS / ROMI;
β€’ Ability to analyze not only lead cost but also traffic quality;
β€’ Independence, систСмatic approach, and result-oriented mindset.

πŸ”Ή Tools:
Google Ads;
Google Analytics 4;
Google Tag Manager;
Google Search Console;
Looker Studio / Power BI / Metabase or similar;
Firebase / AppsFlyer / Adjust or similar;
Excel / Google Sheets;
Trackers: Keitaro / Binom / RedTrack or similar;
CRM / internal analytics / admin panels.

βž• Nice to Have:
β€’ Experience in MFO / fintech / lending / payday loans;
β€’ Experience with PWA / APK / mobile traffic;
β€’ Experience launching Google App Campaigns;
β€’ Experience with trackers such as Keitaro / Binom / RedTrack;
β€’ Understanding of post-funding metrics: approve rate, signing rate, default rate, profitability, repeat loans.

🎯 Expected Results:
β€’ Stable launch and scaling of Google Ads campaigns;
β€’ Achievement of targets for applications / first-time funded loans;
β€’ Maintaining CPA / CAC within target benchmarks;
β€’ Accurate event tracking and transparent analytics;
β€’ Growth of high-quality traffic volume;
β€’ Clear reporting on campaigns, keywords, events, and performance.

πŸ“ Conditions:
β€’ Full-time / remote;
β€’ Work with an in-house product;
β€’ Performance-based bonus system;
β€’ Opportunity to influence and grow the Google acquisition direction;
β€’ Support in testing new hypotheses, funnels, and approaches.
CY iT HR 2026-05-14 15:02 UTC
#vacancy #Collection supervisor, financial company, #remote
1800-2000$

We are looking for a strong, people-oriented, and motivating Supervisor who can keep the team productive, develop operators, and ensure a high level of service.

Responsibilities:

Monitor operators’ performance: discipline, quality, and script compliance
Conduct mini-briefings and provide daily team support
Listen to calls and provide constructive feedback
Train newcomers and develop existing operators
Track KPIs: SLA, response speed, conversion, and quality metrics
Manage shifts, task allocation, and workload distribution
Handle complex and escalated cases
Prepare short shift reports and team performance summaries

We are looking for someone who:

Has 6–12 months of experience as a Collection Supervisor or Senior Collection Agent
Knows how to manage a team and maintain discipline
Is analytical and confident working with spreadsheets
Is stress-resistant, tactful, and has strong communication skills
Is proactive, flexible, and responsible

Will be a plus:

Experience in financial services, lending, or sales
Experience conducting mini-training sessions or coaching
Understanding of collection processes and recovery logic
CY iT HR 2026-05-12 14:21 UTC
#vacancy #Technical Support Specialist (L1/Helpdesk) #helpdesk #remote β€” $1000

Required skills:

1+ year of experience in IT support (Helpdesk / L1)
Confident Windows 10/11 user
Basic understanding of:
Active Directory (users, groups, password resets)
RDS / RDP (connections, common login issues)
Experience working with end users:
remote assistance tools (AnyDesk, RDP, or similar)
ability to explain technical issues in simple, non-technical language
Basic networking knowledge:
understanding of IP, DNS, VPN
network troubleshooting skills

Will be a plus:

Experience with macOS / iOS
Experience with Jira / Service Desk systems
Understanding of:
VPN user connections
mail services (Exchange / web mail)
Basic understanding of RDS farms

Main responsibilities:

First-line user support:
login issues (RDS, VPN, email)
password resets, account lock/unlock (AD / email / VPN)
basic diagnostics (what exactly is not working and where)
Resolving standard incidents according to procedures
Escalating more complex tasks to L2 / L3 with clear descriptions:
actions already taken
encountered errors
attached logs / screenshots
Working with tasks in Jira:
ticket registration
SLA compliance (first response time within 5 minutes)
Following internal instructions and checklists

Work format:

Fully remote position
Shift-based schedule (including evening and night shifts)