#vacancy #cyprus #limassol #office #retention #igaming #onsite**

Retention Manager (iGaming)**

📍 Office | Limassol

🚀 About the Role

We are looking for a Retention Manager who will take full ownership of player retention, LTV growth, and long-term user engagement.

This is a key business role with a direct impact on revenue through data-driven decision making, advanced segmentation, and lifecycle marketing.

⸻

🎯 Responsibilities
• Develop and execute a retention & reactivation strategy
• Build and manage dynamic user segments
• Analyze user funnels: registration → deposit → repeat deposits → churn
• Optimize conversion rates across the entire player lifecycle
• Launch and manage CRM campaigns (push, SMS, email, in-app)
• Create personalized offers and bonus mechanics
• Work closely with VIP and high-value player segments
• Run A/B tests and validate hypotheses
• Identify growth opportunities based on player behavior analytics
• Collaborate with product, marketing, and support teams

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✅ Requirements
• Experience in Retention / CRM / Lifecycle Marketing
• Experience in iGaming / betting - strong advantage
• Solid understanding of key metrics:
LTV, Retention Rate, ARPU, Churn, ROI
• Experience with user segmentation (including dynamic segments)
• Ability to analyze funnels and identify bottlenecks
• Hands-on experience with CRM tools (Customer.io, Salesforce, or аналогичные)
• Strong analytical mindset & data-driven approach
• English - working proficiency

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⭐ Nice to Have
• Experience with bonus systems:
Free Spins, cashback, reload bonuses, VIP programs
• Experience with multi-GEO markets (MENA / Asia)
• Knowledge of SQL / BI tools
• Experience with real-time triggers

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💰 Compensation
• Salary: based on experience and expertise

🎁 Bonus
• 10–30% performance-based bonus
• Tied to key metrics:
• LTV growth
• Retention rate
• Repeat deposit rate

⸻

🌍 What We Offer
• Office-based role in Limassol
• Direct impact on business performance and revenue
• Fast-paced environment with minimal bureaucracy
• Work with international markets
• Real opportunity to **grow together with the product

Contact **@g0rkaya for more information ☺️