#vacancy #Contact Center Supervisor #Cyprus

📍 Office in Paphos, on-site only
💶 Salary: €2500
🇺🇦 Ukrainian candidate preferred

We are looking for a strong, people-oriented, and motivating Contact Center Supervisor who can keep the team aligned, develop agents, and maintain a high level of service quality.

Your Responsibilities
• Monitor operator performance: discipline, quality, script adherence.
• Conduct quick briefings and provide daily team support.
• Listen to calls and provide constructive feedback.
• Train newcomers and develop existing operators.
• Monitor KPIs: SLA, response speed, conversion, quality.
• Manage schedules, tasks, and workload distribution.
• Handle complex or escalated customer cases.
• Prepare short shift and performance reports.

Who You Are
• Experience as a supervisor or senior operator (6–12 months preferred).
• Able to manage a team and maintain discipline.
• Analytical and confident with spreadsheets.
• Stress-resistant, tactful, and strong in communication.
• Initiative-driven, flexible, and responsible.

Nice to Have
• Experience in financial services, lending, or sales.
• Skills in coaching or conducting mini-trainings.
• Understanding of contact center logic and workflows.

We Offer
• Real growth opportunities up to a department lead.
• Clear processes and consistent HR support.

#vacancy #Head of Data Analytics #Cyprus

Salary: $2400–$3500

We are looking for a Head of Data Analytics who will build the company’s analytical strategy, lead the analytics team, and develop a strong data-driven culture across the organization.

Responsibilities:
• Develop the company’s analytics strategy and build a comprehensive analytical ecosystem.
• Lead and manage the analytics team: goal-setting, task prioritization, coaching, and performance oversight.
• Design and implement metrics systems, KPIs, and dashboards for various departments.
• Prepare analytical reports, presentations, and recommendations for senior management.
• Optimize data collection, processing, and storage processes.
• Promote and develop a data-driven culture within the company.
• Collaborate with IT, marketing, sales, finance, and product teams on analytical initiatives.

Requirements:
• 2+ years of experience in a senior or lead analytics role.
• Strong understanding of BI tools (Power BI, Tableau, Looker, etc.).
• Solid experience with SQL and database management.
• Proven experience in building analytical infrastructure and managing a team.
• Knowledge of statistics, data analysis methods, product and business metrics.
• Ability to transform data into actionable business insights.
• Strong presentation skills, structured thinking, and project management abilities.
• Nice to have: experience with Python/R, ML models, ETL processes, Data Warehouses.

Personal qualities:
• Strong leadership skills and ability to inspire a team.
• Analytical mindset and systematic thinking.
• Excellent communication and stakeholder management skills.

#vacancy #remote #account manager 3-4 к euros
Account Manager for Mobile Applications

Employment Type: Full-time

About the Role

We are looking for an experienced Account Manager for Mobile Applications who will be responsible for managing the full cycle of app onboarding, registration, and account operations across Apple App Store and Google Play Store. The ideal candidate has hands-on experience working with grey niches, understands the specifics of launching and maintaining applications in non-standard categories, and can navigate platform requirements confidently.

Key Responsibilities
• Manage the full process of app registration, publishing, and updates in the Apple App Store and Google Play Store.
• Create, configure, and maintain developer accounts across platforms.
• Handle documentation, compliance steps, and communication with platform support teams.
• Monitor application status, resolve issues, and ensure successful approval and ongoing operation.
• Work closely with internal teams (product, marketing, tech) to prepare necessary assets for app submission.
• Oversee multiple accounts simultaneously and maintain an organized workflow.
• Ensure adherence to platform rules while operating within grey niches.

Requirements
• Experience working with grey niches in mobile applications (mandatory).
• Strong understanding of Apple App Store and Google Play Store policies and functionality.
• Proven experience with app registration, configuration, and publishing.
• Ability to troubleshoot account or platform-related issues.
• High attention to detail and responsibility for deadlines.
• Strong communication and organizational skills.
• Ability to work on-site in the office.