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📍MEDvidi is hiring a Senior Product Manager (AI focus)
Remote | Full-time | Contract

We’re MEDvidi — a fast-growing US-based telehealth platform helping thousands of patients with ADHD, anxiety, and depression. Everything we do is built in-house across 4 interconnected platforms with deep integrations — and now we’re launching a whole new AI direction.

🌟 The person in this role will focus on our internal support systems to enable quick and high-quality resolution of patient queries across multiple channels (SMS, LiveChat, Phone calls, Email) to allow our support agents and provider assistants to focus on value-added work.

What we’re looking for:
5+ years in product management
2+ years of hands-on experience with AI/ML-powered products ( ideally focused on leveraging LLMs for text generation, text classification, and AI-powered customer support)
Fluent in both Russian & English
Experience in product-led companies (not outsourcing/agencies)
Strong ownership mindset & structured thinking
Comfortable working without hand-holding

What you'll be doing:
Work as a part of a product team focused on resolving patient requests to our support team with AI
Implement automatic workflows that AI can use to resolve a patient request without human involvement
Centralise all communications in one internal system
Iteratively improve the intent classification model of patient requests
Scale from serving patient requests across multiple channels, starting from SMS
Collaborate extensively with Medical Operations, Support and other internal items to understand key opportunities at eliminating manual business processes through automation
Build product strategy and roadmap for the direction in collaboration with the team and other stakeholders

What you’ll get:
Mission-driven product (we’re here to help people, not just develop features)
Mature product & engineering culture
Fully remote team in CET or UTC+4 time zones
Insurance, sport compensation, vacation and wellness, days paid sick leave, English lessons

📩 Apply here:
https://medvidi.com/careers/co/georgia-tbilisi/66.55A-49.506/senior-product-manager/all