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CY iT HR
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Екатерина
Екатерина
2024-07-11 10:06 UTC
#vacancy #billing #supportmanager #limassol
⚡️The company Almus creates its own mobile and web applications, that are popular with millions of users around the world.
Job Title: Billing Support Manager
The Billing Support Manager is responsible for managing the billing support functions for our mobile and web applications in a B2C environment. This role involves responding to user requests, processing subscription cancellations and refunds, handling payment disputes, and collaborating with the product team to improve user satisfaction. The ideal candidate will have experience with CRM and support tools, automation skills, and a strong focus on customer empathy and efficiency.
📆Key Responsibilities:
☑️User Support and Engagement:
- Respond to user requests with empathy and a customer-centric approach.
- Process subscription cancellations and refunds promptly and accurately.
- Handle payment disputes, providing payment service providers (PSPs) with evidence to resolve and win disputes.
☑️Operational Efficiency:
- Utilize CRM and support tools like Zendesk to manage and track user interactions.
- Automate routine and repetitive tasks, including setting up templates and macros for auto-replies.
- Measure and analyze the efficiency of support responses and overall customer satisfaction.
☑️Performance Management:
- Establish and adhere to key performance indicators (KPIs) and service level agreements (SLAs).
- Monitor and report on the performance of the billing support team against these metrics.
- Implement strategies to continually improve support efficiency and user satisfaction.
☑️Collaboration and Insights:
- Work closely with the product team to share insights and feedback from user interactions.
- Contribute to product improvements based on user feedback and support experiences.
- Stay updated on chargeback prevention services and implement best practices to reduce disputes.
☑️Technical Proficiency:
- Leverage experience with mobile apps, web apps, and B2C environments to enhance user support.
- Maintain familiarity with chargeback prevention services and integrate them into support processes.
- Ensure the use of effective tools and technologies to streamline support operations.
Qualifications:
🧑🏫Education: Bachelor’s degree in Finance, Business Administration, Customer Support, or a related field.
📇Experience:
- Minimum of 2 years of experience in billing support, customer support, or a related role.
- Proven experience with CRM and support tools like Zendesk.
- Familiarity with mobile apps and web apps in a B2C context.
💪🏻Skills:
- Strong ability to empathize with users and a commitment to helping them.
- Proficiency in automating support routines and setting up templates/macros.
- Strong organizational skills and attention to detail.
- Excellent communication skills in English (level B2 or higher).
- Ability to work independently and meet KPIs and SLAs.
- Knowledge of chargeback prevention services and strategies.
🍩 We offer:
- A supportive and collaborative team
- Cool and modern office with magnificent views or remote locations
- Professional equipment and access to the necessary programs
- Flexible working hours
- 21 days of annual leave, 3 sick days
- A decent remuneration
- Free lunches (in the office)
- Health Insurance
- Opportunities for professional development and learning opportunities
Interested? Then send your CV to TG @nikita_pitalenko
⚡️The company Almus creates its own mobile and web applications, that are popular with millions of users around the world.
Job Title: Billing Support Manager
The Billing Support Manager is responsible for managing the billing support functions for our mobile and web applications in a B2C environment. This role involves responding to user requests, processing subscription cancellations and refunds, handling payment disputes, and collaborating with the product team to improve user satisfaction. The ideal candidate will have experience with CRM and support tools, automation skills, and a strong focus on customer empathy and efficiency.
📆Key Responsibilities:
☑️User Support and Engagement:
- Respond to user requests with empathy and a customer-centric approach.
- Process subscription cancellations and refunds promptly and accurately.
- Handle payment disputes, providing payment service providers (PSPs) with evidence to resolve and win disputes.
☑️Operational Efficiency:
- Utilize CRM and support tools like Zendesk to manage and track user interactions.
- Automate routine and repetitive tasks, including setting up templates and macros for auto-replies.
- Measure and analyze the efficiency of support responses and overall customer satisfaction.
☑️Performance Management:
- Establish and adhere to key performance indicators (KPIs) and service level agreements (SLAs).
- Monitor and report on the performance of the billing support team against these metrics.
- Implement strategies to continually improve support efficiency and user satisfaction.
☑️Collaboration and Insights:
- Work closely with the product team to share insights and feedback from user interactions.
- Contribute to product improvements based on user feedback and support experiences.
- Stay updated on chargeback prevention services and implement best practices to reduce disputes.
☑️Technical Proficiency:
- Leverage experience with mobile apps, web apps, and B2C environments to enhance user support.
- Maintain familiarity with chargeback prevention services and integrate them into support processes.
- Ensure the use of effective tools and technologies to streamline support operations.
Qualifications:
🧑🏫Education: Bachelor’s degree in Finance, Business Administration, Customer Support, or a related field.
📇Experience:
- Minimum of 2 years of experience in billing support, customer support, or a related role.
- Proven experience with CRM and support tools like Zendesk.
- Familiarity with mobile apps and web apps in a B2C context.
💪🏻Skills:
- Strong ability to empathize with users and a commitment to helping them.
- Proficiency in automating support routines and setting up templates/macros.
- Strong organizational skills and attention to detail.
- Excellent communication skills in English (level B2 or higher).
- Ability to work independently and meet KPIs and SLAs.
- Knowledge of chargeback prevention services and strategies.
🍩 We offer:
- A supportive and collaborative team
- Cool and modern office with magnificent views or remote locations
- Professional equipment and access to the necessary programs
- Flexible working hours
- 21 days of annual leave, 3 sick days
- A decent remuneration
- Free lunches (in the office)
- Health Insurance
- Opportunities for professional development and learning opportunities
Interested? Then send your CV to TG @nikita_pitalenko
Екатерина
2024-07-11 13:59 UTC
#vacancy #job #cyprus #remote #UA #UAmanager #ASA
⚡️The company Almus creates its own mobile applications (chats, TV remotes), that are popular with millions of users around the world.
We are looking for a SENIOR (LEAD) ASA MANAGER to join our team.
👨💻Duties and responsibilities:
- Launch and manage advertising campaigns in Apple Search Ads.
- Keyword selection, bid strategy selection and optimization of ad creatives (CPP)
- Ongoing analytics of ad campaign status and finding solutions to optimize cost and quality of traffic. Scaling of work bundles
- Collaborating with marketing and design teams to create compelling ads that meet brand standards and user preferences.
- Continually monitoring industry trends, analyzing competitors and incorporating new technologies into campaign strategies to stay ahead of the competition.
- Tracking competitor activity in paid traffic channels.
- Maintaining reports.
- Providing continuous and actionable analytics on campaign performance, suggesting new ideas to improve results.
☝🏻Requirements:
- Minimum 2 years working experience in a similar position
- Experience working with large budgets ($100k or more) and a large number of ad campaigns
- Experience with Apple Search Ads campaign optimization and management systems (Split-metrics Acquire/Asapty) would be advantage.
- Experience with mobile app analytics systems: Adjust, AppsFlyer, AppMagic, Amplitude, AppFigures.
- Excellent communication skill, ability to collaborate effectively with cross-functional teams and external partners.
- Ability to provide ongoing and actionable analytics on campaign performance and offer new insights to improve results.
- Knowledge and experience with subscription applications would be an advantage.
- Experience with various advertising channels such as Google Ads, Meta, TikTok, etc. would be an advantage.
🍩 We offer:
- a supportive and collaborative team
- cool and modern office (or remotely)
- professional equipment and access to the necessary programs
- flexible working hours
- 21 working days of annual leave, 3 sick days a year
- a decent remuneration
- free lunches in the office
- health insurance
- opportunities for professional development and learning opportunities
Interested?🧐
Then send your CV to TG @nikita_pitalenko @Sir_Alejandro
⚡️The company Almus creates its own mobile applications (chats, TV remotes), that are popular with millions of users around the world.
We are looking for a SENIOR (LEAD) ASA MANAGER to join our team.
👨💻Duties and responsibilities:
- Launch and manage advertising campaigns in Apple Search Ads.
- Keyword selection, bid strategy selection and optimization of ad creatives (CPP)
- Ongoing analytics of ad campaign status and finding solutions to optimize cost and quality of traffic. Scaling of work bundles
- Collaborating with marketing and design teams to create compelling ads that meet brand standards and user preferences.
- Continually monitoring industry trends, analyzing competitors and incorporating new technologies into campaign strategies to stay ahead of the competition.
- Tracking competitor activity in paid traffic channels.
- Maintaining reports.
- Providing continuous and actionable analytics on campaign performance, suggesting new ideas to improve results.
☝🏻Requirements:
- Minimum 2 years working experience in a similar position
- Experience working with large budgets ($100k or more) and a large number of ad campaigns
- Experience with Apple Search Ads campaign optimization and management systems (Split-metrics Acquire/Asapty) would be advantage.
- Experience with mobile app analytics systems: Adjust, AppsFlyer, AppMagic, Amplitude, AppFigures.
- Excellent communication skill, ability to collaborate effectively with cross-functional teams and external partners.
- Ability to provide ongoing and actionable analytics on campaign performance and offer new insights to improve results.
- Knowledge and experience with subscription applications would be an advantage.
- Experience with various advertising channels such as Google Ads, Meta, TikTok, etc. would be an advantage.
🍩 We offer:
- a supportive and collaborative team
- cool and modern office (or remotely)
- professional equipment and access to the necessary programs
- flexible working hours
- 21 working days of annual leave, 3 sick days a year
- a decent remuneration
- free lunches in the office
- health insurance
- opportunities for professional development and learning opportunities
Interested?🧐
Then send your CV to TG @nikita_pitalenko @Sir_Alejandro
Екатерина
2024-07-11 14:37 UTC
#vacancy #job #cyprus #remote #UA #UAmanager #PPC
⚡️The company Almus creates its own mobile applications (chats, TV remotes, cleaners, scanners), that are popular with millions of users around the world.
We are looking for a SENIOR (LEAD) PPC MANAGER Google Ads to join our team.
👨💻Duties and responsibilities:
- Development, launching and optimizing advertising campaigns in Google Ads to attract new users (Search, ACi/ACe, Display, pMax, etc).
- Analyzing and improving campaign performance, monitoring key metrics (CPI, CPA, ROAS).
- Creating and testing advertising creatives, conducting A/B tests.
- Collaborating with cross-functional teams to achieve user acquisition goals.
- Setting up and maintaining tracking and analytics systems to accurately measure campaign performance.
- Working with large amounts of data, conducting analysis and creating performance reports.
- Participate in developing strategies to attract users and increase user engagement.
📇Requirements:
- At least 3 years of experience with Google Ads
- Strong knowledge and experience with iOS
- Deep understanding of ad campaign tracking principles and tools (Firebase, Appsflyer, Adjust, etc.).
- Experience with analytics tools (Google Analytics 4, Tableau, etc.).
- Ability to work with large amounts of data and perform in-depth analysis of campaign performance
- Good communication skills, ability to work in a team
- English at least at Intermediate level
Will be a plus:
- Experience in mobile subscription apps
🍩 We offer:
- a supportive and collaborative team
- cool and modern office (or remotely)
- professional equipment and access to the necessary programs
- flexible working hours
- 21 working days of annual leave, 3 sick days a year
- a decent remuneration
- free lunches in the office
- health insurance
- opportunities for professional development and learning opportunities
Interested?🧐
Then send your CV to TG @nikita_pitalenko @Sir_Alejandro
⚡️The company Almus creates its own mobile applications (chats, TV remotes, cleaners, scanners), that are popular with millions of users around the world.
We are looking for a SENIOR (LEAD) PPC MANAGER Google Ads to join our team.
👨💻Duties and responsibilities:
- Development, launching and optimizing advertising campaigns in Google Ads to attract new users (Search, ACi/ACe, Display, pMax, etc).
- Analyzing and improving campaign performance, monitoring key metrics (CPI, CPA, ROAS).
- Creating and testing advertising creatives, conducting A/B tests.
- Collaborating with cross-functional teams to achieve user acquisition goals.
- Setting up and maintaining tracking and analytics systems to accurately measure campaign performance.
- Working with large amounts of data, conducting analysis and creating performance reports.
- Participate in developing strategies to attract users and increase user engagement.
📇Requirements:
- At least 3 years of experience with Google Ads
- Strong knowledge and experience with iOS
- Deep understanding of ad campaign tracking principles and tools (Firebase, Appsflyer, Adjust, etc.).
- Experience with analytics tools (Google Analytics 4, Tableau, etc.).
- Ability to work with large amounts of data and perform in-depth analysis of campaign performance
- Good communication skills, ability to work in a team
- English at least at Intermediate level
Will be a plus:
- Experience in mobile subscription apps
🍩 We offer:
- a supportive and collaborative team
- cool and modern office (or remotely)
- professional equipment and access to the necessary programs
- flexible working hours
- 21 working days of annual leave, 3 sick days a year
- a decent remuneration
- free lunches in the office
- health insurance
- opportunities for professional development and learning opportunities
Interested?🧐
Then send your CV to TG @nikita_pitalenko @Sir_Alejandro
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