#job #vacancy #support #billing #customer #web #cyprus #limassol #remote

🧑‍💻Role: Billing Support Manager

🇨🇾 Location: Limassol/remote

🕘Job type: Full-time

👍Experience: senior

The company ALMUS creates its own mobile applications, that are popular with millions of users around the world.

📋 Key Responsibilities:

- User support and engagement (respond to user requests, process subscription cancellations and refunds, handle payment disputes);
- Utilize CRM and support tools to manage and track user interactions, measure and analysis the operational efficiency;
- Establish and adhere to KPI and SLAs, report on the performance of the billing support;
- Contribute to product improvement based on user feedback and implement best practices to reduce disputes;
- Work closely with the product team to share insights and feedback from customers interactions

💼Requirements:

- Minimum of 2 years of experience in billing support, customer support;
- Proven experience with CRM and
support tools like Zendesk;
- Familiarity with mobile apps and web apps in a B2C context;
- Education: Bachelor’s degree in Finance, Business Administration, Customer Support;
- Excellent communication skills in English (B2 or higher)

🍩 We offer:

- A supportive atmosphere, working on inspiring products in a team of great professionals
- In-office, hybrid/remote work opportunities
- A competitive salary package based on your unique expertise, skillset and impact on the product
- Professional equipment and access to the necessary programs
- Flexible working hours
- 21 days of annual leave, 3 sick days
- Reimbursement of professional courses and trainings
- Free lunches in the office
- Medical Insurance
- A variety of corporate events and team-building activities

Interested? 😉
Then send your CV to TG @nikita_pitalenko @Sir_Alejandro