#Vacancy #Limassol #customersupport analyst
Paze.eu is a one-stop online payment processing solution. We have reached the stage where we need additional power to grow.
Paze.eu is a one-stop online payment processing solution.
We are looking for a full-time Customer Support Agent.
Location: Cyprus (Limassol)
Salary: 1500 - 2500 net

Responsibilities:

Provide Exceptional Customer Support: Serve as the first point of contact for customer inquiries and provide timely and effective responses through various channels (email, chat, phone). Ensure a high level of customer satisfaction.

Troubleshoot and Resolve Issues: Assist customers in resolving product-related issues, escalating complex problems to the appropriate teams when necessary.

Maintain Product Knowledge: Stay up-to-date with our products and services to provide accurate information to customers. Act as a subject matter expert on our offerings.

Prepare User Manuals: Create and maintain user manuals and guides to facilitate customer onboarding and product usage. Ensure all materials are accurate, clear, and user-friendly.

Document and Track Interactions: Record customer interactions and transactions in our CRM system for reference and reporting purposes.

Collaborate with Cross-Functional Teams: Work closely with development, sales, and other teams to ensure seamless communication and resolution of customer issues.

Contribute to Process Improvement: Provide feedback on customer pain points and suggest process improvements to enhance the overall customer experience.

Job Requirements:

Excellent Communication Skills: Strong verbal and written communication skills in English. Proficiency in additional languages is a significant plus.

Customer-Centric Attitude: A genuine passion for helping customers and a commitment to delivering exceptional support.

Problem-Solving Skills: Ability to analyze situations, identify problems, and provide effective solutions.

Tech-Savvy: Comfortable using various software applications and tools. Familiarity with CRM systems is a plus.

Team Player: Ability to work collaboratively in a fast-paced, dynamic environment.

Previous Customer Support Experience: Prior experience in a customer-facing role is advantageous.

Send your CVs to [email protected]