#Vacancy #Limassol #Sales #SUPPORT
Pay.tech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We're currently seeking a dedicated Customer Support Agent to join our team in Limassol, Cyprus. This is an exciting opportunity to be the frontline of our customer interactions and provide exceptional support to our clients.
Job type: Full time
Salary: 1500 - 2500 net
Responsibilities:
Provide Exceptional Customer Support: Serve as the first point of contact for customer inquiries and provide timely and effective responses through various channels (email, chat, phone). Ensure a high level of customer satisfaction.
Troubleshoot and Resolve Issues: Assist customers in resolving product-related issues, escalating complex problems to the appropriate teams when necessary.
Maintain Product Knowledge: Stay up-to-date with our products and services to provide accurate information to customers. Act as a subject matter expert on our offerings.
Prepare User Manuals: Create and maintain user manuals and guides to facilitate customer onboarding and product usage. Ensure all materials are accurate, clear, and user-friendly.
Document and Track Interactions: Record customer interactions and transactions in our CRM system for reference and reporting purposes.
Collaborate with Cross-Functional Teams: Work closely with development, sales, and other teams to ensure seamless communication and resolution of customer issues.
Contribute to Process Improvement: Provide feedback on customer pain points and suggest process improvements to enhance the overall customer experience.
Job Requirements:
Excellent Communication Skills: Strong verbal and written communication skills in English. Proficiency in additional languages is a significant plus.
Customer-Centric Attitude: A genuine passion for helping customers and a commitment to delivering exceptional support.
Problem-Solving Skills: Ability to analyze situations, identify problems, and provide effective solutions.
Tech-Savvy: Comfortable using various software applications and tools. Familiarity with CRM systems is a plus.
Team Player: Ability to work collaboratively in a fast-paced, dynamic environment.
Previous Customer Support Experience: Prior experience in a customer-facing role in Fintech 6+ months experience.

Mail to [email protected]

#Vacancy #Limassol #customersupport analyst
Paze.eu is a one-stop online payment processing solution. We have reached the stage where we need additional power to grow.
Paze.eu is a one-stop online payment processing solution.
We are looking for a full-time Customer Support Agent.
Location: Cyprus (Limassol)
Salary: 1500 - 2500 net

Responsibilities:

Provide Exceptional Customer Support: Serve as the first point of contact for customer inquiries and provide timely and effective responses through various channels (email, chat, phone). Ensure a high level of customer satisfaction.

Troubleshoot and Resolve Issues: Assist customers in resolving product-related issues, escalating complex problems to the appropriate teams when necessary.

Maintain Product Knowledge: Stay up-to-date with our products and services to provide accurate information to customers. Act as a subject matter expert on our offerings.

Prepare User Manuals: Create and maintain user manuals and guides to facilitate customer onboarding and product usage. Ensure all materials are accurate, clear, and user-friendly.

Document and Track Interactions: Record customer interactions and transactions in our CRM system for reference and reporting purposes.

Collaborate with Cross-Functional Teams: Work closely with development, sales, and other teams to ensure seamless communication and resolution of customer issues.

Contribute to Process Improvement: Provide feedback on customer pain points and suggest process improvements to enhance the overall customer experience.

Job Requirements:

Excellent Communication Skills: Strong verbal and written communication skills in English. Proficiency in additional languages is a significant plus.

Customer-Centric Attitude: A genuine passion for helping customers and a commitment to delivering exceptional support.

Problem-Solving Skills: Ability to analyze situations, identify problems, and provide effective solutions.

Tech-Savvy: Comfortable using various software applications and tools. Familiarity with CRM systems is a plus.

Team Player: Ability to work collaboratively in a fast-paced, dynamic environment.

Previous Customer Support Experience: Prior experience in a customer-facing role is advantageous.

Send your CVs to [email protected]

#Vacancy #Limassol #payment analyst
Paze.eu is a one-stop online payment processing solution. We have reached the stage where we need additional power to grow.

Paze.eu is a one-stop online payment processing solution.



We are looking for a full-time Payment Analyst.



Location: Cyprus (Limassol)

Salary: 2000 - 3000 net

Responsibilities:

Address and investigate customer claims received from the support team.
Conduct in-depth analysis of lost transactions, unexpected deductions, and double charges.
Initiate refunds when necessary to ensure customer satisfaction.
Transaction History Analysis:
Analyze customer transaction histories to extract decline reasons and financial patterns.
Implement preventive measures to mitigate further declines for specific cards or customers.
Traffic Analysis and Partner KPIs:
Perform daily traffic analysis to track partner key performance indicators (KPIs).
Monitor transaction volumes, approval rates, and sort errors to enhance channel efficiency.
Communication with PSPs:
Liaise with Payment Service Providers (PSPs) regarding metrics, ad-hoc issues, and customer claims resolution.
Ensure effective communication for swift issue resolution and continuous improvement.
Chargeback Support:
Provide support for incoming chargebacks.
Collaborate with the support team to collect KYC and relevant documents to fulfill chargeback requirements.

Qualifications:

Proven experience in a similar role within a fintech or online gambling environment.
Strong analytical skills with the ability to extract meaningful insights from transaction data.
Familiarity with payment processing, chargebacks, and KYC procedures.
Excellent communication skills to interact with internal teams and external partners effectively.
Good knowledge of verbal/written English, Russian language



Mail to: [email protected]

#Vacancy #Limassol #Developer #Java
Paze.eu is a one-stop online payment processing solution. We have reached the stage where we need additional power to grow.

Paze.eu is a one-stop online payment processing solution.



We are looking for a full-time Java Developer.



Location: Cyprus (Limassol)



Responsibilities:

- Build advanced backend applications on the Java based platform

- Design and develop new functionalities in line with business requirements, following company standards (code quality, test coverage, TDD, BDD, performance requirements).

- Review the code of other developers

- Contribute to system design and architecture

- Present ideas for system improvements



Job Requirements:

- BSc/MSc in Computer Science, Engineering, or similar

- Minimum of 1+ years of experience in Java (v.11 or higher) development & Spring Boot

- Knowledge of Oracle is considered a bonus

- Solid understanding of the full development life cycle

- Experience with CI/CD pipelines



Mail to: [email protected]

#Vacancy #Limassol #Sales #Bizdev
Paze.eu is a one-stop online payment processing solution. We have reached the stage where we need additional power to promote and sell our services.

We are looking for a full-time Business Development Manager.

Location: Cyprus (Limassol)

Responsibilities:

· Grow our existing client base as part of our growth strategy.

· Conduct market research to identify new ways to communicate our services to potential clients and manage onboarding and objective-setting.

· Build and promote strong, long-lasting client relationships by partnering with them and understanding their needs

· Present sales proposals and close deals.

· Participate in conferences, exhibitions and other events

· Lead the merchants from 1st contact till the contact closure and act as the first point of contact for customers


Requirements:

· Strong written, verbal, and interpersonal communication skills (English, any other language is a huge advantage)

· Understanding of client journey and lead flow process in B2B

· Excellent organisational and time-management skills.

· Proven sales performance record (2+ years)

· Proven FinTech experience (1+ years)

· Understanding of Online Payments, Online Gambling

· Understanding of SaaS

Soft skills:

· Organised

· Independent



Benefits:

· Attractive base salary and nice commission based on sales performance

· 13th salary

· Career growth with an opportunity to grow into the Head of Business Development

Mail to: [email protected]

#vacancy #payments #fintech


Job Opening: Payment Analyst

Company Overview:
We are a dynamic fintech company specializing in Fintech, committed to providing seamless and secure financial transactions. We're currently seeking a detail-oriented and proactive Payment Analyst to join our team.

Key Responsibilities:

Customer Claims Resolution:

Address and investigate customer claims received from the support team.
Conduct in-depth analysis of lost transactions, unexpected deductions, and double charges.
Initiate refunds when necessary to ensure customer satisfaction.
Transaction History Analysis:

Analyze customer transaction histories to extract decline reasons and financial patterns.
Implement preventive measures to mitigate further declines for specific cards or customers.
Traffic Analysis and Partner KPIs:

Perform daily traffic analysis to track partner key performance indicators (KPIs).
Monitor transaction volumes, approval rates, and sort errors to enhance channel efficiency.
Communication with PSPs:

Liaise with Payment Service Providers (PSPs) regarding metrics, ad-hoc issues, and customer claims resolution.
Ensure effective communication for swift issue resolution and continuous improvement.
Chargeback Support:

Provide support for incoming chargebacks.
Collaborate with the support team to collect KYC and relevant documents to fulfill chargeback requirements.
Qualifications:

Proven experience in a similar role within a fintech or online gambling environment.
Strong analytical skills with the ability to extract meaningful insights from transaction data.
Familiarity with payment processing, chargebacks, and KYC procedures.
Excellent communication skills to interact with internal teams and external partners effectively.

Salary up to 2500€

🕒 Candidate journey: CV review → HR Interview → Technical interview → Final interview → Offer

🚩Job type - full-time
📍Location - Limassol, Cyprus
I'm waiting for your questions and resumes at [email protected]

#vacancy #react #frontend
We are seeking a dedicated React.js front-end developer to join our growing company. You will work as part of a team to design and develop high-quality software solutions for web applications and mobile apps using React.

As a React.js developer, you will implement new features and maintain existing code using React and other standard tools in the React ecosystem, such as Node.js and Yarn. Your duties will include designing software solutions to meet project requirements, maintaining and refactoring existing code, writing tests, and fixing bugs.
Responsibilities

Below are some of the responsibilities a React.js developer is expected to assume in their position:

Maintain existing React systems, including fixing bugs
Design and develop new custom components to meet project requirements
Install and configure server environments for React deployments
Maintain and update project dependencies as well as fix any conflicts
Working with other JavaScript developers and software engineers to develop front-end and back-end architecture that’s well structured and flexible, along with the APIs to support it

Job Qualifications and Skill Sets

Below are the qualifications expected of a React.js developer:

Bachelor’s degree in computer science, software development, engineering, or a related technical field
Proficient with the latest versions of ECMAScript (JavaScript) as well as HTML and CSS
Knowledge of React and common tools used in the wider React ecosystem, such as Node.js and npm
Familiarity with common programming tools such as Redux, IDEs, RESTful APIs, Git repositories, TypeScript, version control software, and remote deployment tools
An understanding of common programming paradigms and fundamental React principles, such as React components, hooks, and the React lifecycle

send your CVs to [email protected]
www.paze.eu

#vacancy #react #frontend
We are seeking a dedicated React.js front-end developer to join our growing company. You will work as part of a team to design and develop high-quality software solutions for web applications and mobile apps using React.

As a React.js developer, you will implement new features and maintain existing code using React and other standard tools in the React ecosystem, such as Node.js and Yarn. Your duties will include designing software solutions to meet project requirements, maintaining and refactoring existing code, writing tests, and fixing bugs.
Responsibilities

Below are some of the responsibilities a React.js developer is expected to assume in their position:

Maintain existing React systems, including fixing bugs
Design and develop new custom components to meet project requirements
Install and configure server environments for React deployments
Maintain and update project dependencies as well as fix any conflicts
Working with other JavaScript developers and software engineers to develop front-end and back-end architecture that’s well structured and flexible, along with the APIs to support it

Job Qualifications and Skill Sets

Below are the qualifications expected of a React.js developer:

Bachelor’s degree in computer science, software development, engineering, or a related technical field
Proficient with the latest versions of ECMAScript (JavaScript) as well as HTML and CSS
Knowledge of React and common tools used in the wider React ecosystem, such as Node.js and npm
Familiarity with common programming tools such as Redux, IDEs, RESTful APIs, Git repositories, TypeScript, version control software, and remote deployment tools
An understanding of common programming paradigms and fundamental React principles, such as React components, hooks, and the React lifecycle

send your CVs to [email protected]
www.paze.eu

#vacancy
We are seeking a dedicated React.js front-end developer to join our growing company. You will work as part of a team to design and develop high-quality software solutions for web applications and mobile apps using React.

As a React.js developer, you will implement new features and maintain existing code using React and other standard tools in the React ecosystem, such as Node.js and Yarn. Your duties will include designing software solutions to meet project requirements, maintaining and refactoring existing code, writing tests, and fixing bugs.
Responsibilities

Below are some of the responsibilities a React.js developer is expected to assume in their position:

Maintain existing React systems, including fixing bugs
Design and develop new custom components to meet project requirements
Install and configure server environments for React deployments
Maintain and update project dependencies as well as fix any conflicts
Working with other JavaScript developers and software engineers to develop front-end and back-end architecture that’s well structured and flexible, along with the APIs to support it

Job Qualifications and Skill Sets

Below are the qualifications expected of a React.js developer:

Bachelor’s degree in computer science, software development, engineering, or a related technical field
Proficient with the latest versions of ECMAScript (JavaScript) as well as HTML and CSS
Knowledge of React and common tools used in the wider React ecosystem, such as Node.js and npm
Familiarity with common programming tools such as Redux, IDEs, RESTful APIs, Git repositories, TypeScript, version control software, and remote deployment tools
An understanding of common programming paradigms and fundamental React principles, such as React components, hooks, and the React lifecycle

send your CVs to [email protected]
www.paze.eu

Paze.eu is a one-stop online payment processing solution.



We are looking for a full-time Java Developer.



Location: Cyprus (Limassol)



Responsibilities:

- Build advanced backend applications on the Java based platform

- Design and develop new functionalities in line with business requirements, following company standards (code quality, test coverage, TDD, BDD, performance requirements).

- Review the code of other developers

- Contribute to system design and architecture

- Present ideas for system improvements



Job Requirements:

- BSc/MSc in Computer Science, Engineering, or similar

- Minimum of 3+ years of experience in Java (v.11 or higher) development & Spring Boot

- Knowledge of Oracle is considered a bonus

- Solid understanding of the full development life cycle

- Experience with CI/CD pipelines

[email protected]