#Vacancy #Limassol #payment analyst
Paze.eu is a one-stop online payment processing solution. We have reached the stage where we need additional power to grow.

Paze.eu is a one-stop online payment processing solution.



We are looking for a full-time Payment Analyst.



Location: Cyprus (Limassol)

Salary: 2000 - 3000 net

Responsibilities:

Address and investigate customer claims received from the support team.
Conduct in-depth analysis of lost transactions, unexpected deductions, and double charges.
Initiate refunds when necessary to ensure customer satisfaction.
Transaction History Analysis:
Analyze customer transaction histories to extract decline reasons and financial patterns.
Implement preventive measures to mitigate further declines for specific cards or customers.
Traffic Analysis and Partner KPIs:
Perform daily traffic analysis to track partner key performance indicators (KPIs).
Monitor transaction volumes, approval rates, and sort errors to enhance channel efficiency.
Communication with PSPs:
Liaise with Payment Service Providers (PSPs) regarding metrics, ad-hoc issues, and customer claims resolution.
Ensure effective communication for swift issue resolution and continuous improvement.
Chargeback Support:
Provide support for incoming chargebacks.
Collaborate with the support team to collect KYC and relevant documents to fulfill chargeback requirements.

Qualifications:

Proven experience in a similar role within a fintech or online gambling environment.
Strong analytical skills with the ability to extract meaningful insights from transaction data.
Familiarity with payment processing, chargebacks, and KYC procedures.
Excellent communication skills to interact with internal teams and external partners effectively.
Good knowledge of verbal/written English, Russian language



Mail to: [email protected]