#vacancy

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JD:

About us


We are a fast-growing cloud contact center platform that serves customers from over 20 countries in different parts of the world and has already powered over 100M+ customer interactions. We put the user experience above everything else and we are driven by the passion to transform the legacy contact center space.


Staff Product Manager / Product Director

We are looking for a passionate and hardworking product leader who will be responsible for every aspect of the contact center product. From concept to go-to-market planning to revenue ownership.

This position is critical in supporting our international expansion and providing the best customer experience for customers across the globe. You will work alongside dev, sales, marketing leadership, our customers and technology partners.
What You'll Do


Own the long-term product vision and roadmap for core capabilities and new platform services including Omnichannel, Speech Analytics, and NLU/NLP

Be fully accountable for the end result and product adoption

Manage project plans for on-time delivery and ensure that both the product and dev teams are working on the right things at the right time

Help create customer-facing collateral that can effectively communicate product differentiators

Be able to figure out what needs to be done, and drive execution, without following an established playbook

Lead by influence and work on alignment across the organization to ensure product and customer success

Maintain a framework to track, prioritize, and balance requests

Manage employee career development and continuously mentor the product managers on your team to maximize their potential
What You Need

Degree in Software Engineering, Computer Science, or a related technical field

Solid background in the contact center or networking/telco space

Strong understanding of what it means to own/operate cloud services in a high load, 24/7 environment

Full proficiency in English, ideally proven by a IELTS or TOEFL certificate

10+ years total experience, with minimum 4 years managing a team in a fast-paced continuous software delivery environment

Track record of owning product initiatives from concept to launch

Strong analytical skills and business acumen to build business cases and frame decisions

Excellent communication skills - able to successfully adapt your style and leverage strong listening skills to inform your approach

Figure-it-out and get-it-done approach

Experience in product design is a plus


What You Get

Opportunity to be in the driver's seat

Competitive compensation plan and benefits package

A whole lot of career growth upside

A team of talented and fun colleagues from more than 5 countries

Exposure to an international customer base

A nicely-located new spacious office

Top-notch work gear and other office perks