Account Manager – Payment Solutions (Remote)

Overview
As an Account Manager, you’ll be responsible for managing relationships with existing business clients who use the company’s payment products and services. Your goal is to ensure customer satisfaction, help clients maximize the value of the platform, and identify opportunities to grow their accounts.

Typical Responsibilities

Build and maintain strong relationships with business clients.
Serve as the main point of contact for customer inquiries and support.
Help clients onboard and successfully use payment solutions.
Monitor customer satisfaction and proactively resolve issues.
Identify opportunities to upsell or cross-sell additional payment products.
Work closely with Sales, Customer Success, Product, and Technical Support teams.
Track account performance and prepare reports.
Stay informed about payment industry trends, regulations, and new products.

Common Requirements

Experience in account management, customer success, or B2B sales.
Excellent communication and relationship-building skills.
Strong organizational and problem-solving abilities.
Experience in fintech, banking, SaaS, or payment processing is an advantage.
Ability to work independently in a remote environment.
Proficiency in CRM tools (such as Salesforce or HubSpot) and Microsoft Office or Google Workspace.
Fluency in English; additional languages are often a plus.

Payment Industry Knowledge

You may work with products such as:

Credit and debit card processing
Payment gateways
Digital wallets
Merchant accounts
Point-of-sale (POS) solutions
Online and recurring payments
Fraud prevention and payment security

Remote Work Expectations

Since the position is fully remote, employers usually expect you to:

Manage your own schedule effectively.
Communicate regularly via Slack, Microsoft Teams, Zoom, or similar tools.
Collaborate with international teams across different time zones.
Maintain a professional home office with a reliable internet connection.

What Employers Look For

Successful candidates are typically:

Customer-focused and relationship-oriented.
Commercially minded, with the ability to identify growth opportunities.
Comfortable working with technology and learning new payment platforms.
Self-motivated and able to work with minimal supervision.
Adaptable in a fast-paced fintech environment.
Please send a CV to PM #Vacancy #remote #PSP #FullTime

We are looking for Payment Solutions Relationship Manager #cyprus #payments #fintech #manager


The role

We are seeking an experienced payments individual who is able to serve as the first point of contact for PSPs whilst maximising payment provider acceptance rates and partnerships.

What you will do

Proactively sourcing new Payment Service Providers, profiling potential providers, initiating contact, managing the tendering process, and working with stakeholders in Legal, Finance, and Procurement to manage the onboarding process end to end.

Lead the negotiations with the payment providers around the Commercial terms.

Working and coordinating with the Payment team and other internal stakeholders to implement new Payment Service Providers, including testing, ensuring high performance of the Payment Provider as per the contract.

Secure and maintain payment system and mechanism for our group by ensuring we have business continuity and mitigation plans in place for our key markets.
Evolve our support processes and structure in order to drive better collaboration with player safety, finance, User experience, and market team.

How you will be measured

• Acceptance rate.
• The recurrence rate of operational issues.
• Cost of sale (payment cost).

Your experience
Excellent written and verbal communication skills
Great interpersonal skills and a strong negotiator
Organizational skills including attention to detail
Strong stakeholder management skills and project management skills
Strong analytical and problem-solving skills
Experience in gathering business requirements and mapping these to technical solutions.

Send your CV to the PM

We are looking for Payment Solutions Relationship Manager #cyprus #payments #fintech #manager
**
**
**The role
**
We are seeking an experienced payments individual who is able to serve as the first point of contact for PSPs whilst maximising payment provider acceptance rates and partnerships.

**What you will do
**
Proactively sourcing new Payment Service Providers, profiling potential providers, initiating contact, managing the tendering process and working with stakeholders in Legal, Finance and Procurement to manage the onboarding process end to end.
Lead the negotiations with the payment providers around the Commercial terms.
Working and coordinating with the Payment team and other internal stakeholder to implement new Payment Service Providers, including testing, ensuring high performance of the Payment Provider as per the contract.
Secure and maintain payment system and mechanism for our group by ensuring we have a business continuity and mitigation plans in place for our key markets.
Evolve our support processes and structure in order to drive better collaboration with player safety, finance, User experience and market team.
Act at the main point of contact for the Finance department (Financial Control and Business Finance team ) to ensure payment partners are mapped correctly as well as a smooth relationship is established.
Continually review our existing commercial relationships and the commercial structure of the Groups agreements that are already in place to ensure they are still delivering value for the company and a great customer experience.
Act as the main point of contact for internal stakeholders within our Group for some of our partner relationships. 
Work closely with our Audit and Compliance teams to support ad hoc and regular audit reviews and ensuring our partners are up to date with their Compliance framework and external payment regulations to ensure we have a market leading and compliant portfolio.
Help to create and maintain an effective and positive working environment within the Global Payment Solutions team.
Leading with ongoing payments projects, researching and testing new products as an when required.

**How you will be measured
**
Acceptance rate
Recurrence rate of operational issues.
Cost of sale (payment cost)

**Your experience
**
Excellent written and verbal communication skills
Great interpersonal skills and a strong negotiator
Organisational skills including attention to detail
Strong stakeholder management skills and project management skills
Strong analytical and problem-solving skills
Experience in gathering business requirements and mapping these to technical solutions.
Able to prioritise and manage your time to meet deadlines
Goal-driven, comfortable in working independently and within teams.
Eager to constantly learn, challenge the norm, and be ready to support other team members where necessary.
Ability to successfully build relationships both with internal departments and external suppliers
A can-do attitude managing ever changing requirements and challenges.
Previous experience in PSP management experience and/or an Account management in Gaming sector
Experience of contract management and tendering with Payment Service Providers.
Good knowledge of online gambling markets will be considered an asset.
Can work under pressure.

**Application process
**
Send a PM with your CV 🙂