#вакансия #vacancy #limassol #fulltime #HelpDesk
Hi all, we are looking for
HelpDesk Engineer to support all employees and contractors for all end user software and equipment related requests.
Location Cyprus, Limassol
Full-time
https://oxygen.us/ **About company:
**Oxygen is a modern financial platform designed for the 21st-century economy, tailored to meet the unique needs of today's consumers and small businesses (freelancers, solopreneurs and modern SMBs). We believe beauty lies in simplicity, from design to utility, and build our ever-growing product suite with this in mind. And we’re just getting started.
For those who reject the status quo, welcome to Banking for the Extraordinary.
Let's create the future!
Responsibilities:
-Respond to all service requests submitted to our managed services department;
-Resolve various desktop, application setup, access, patching and network level issues;
-Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages;
-Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support;
-Provisioning and De-provisioning of users and their application access;
-Troubleshoot end user equipment issues of laptops, Wifi, video conferencing;
-Ensure all devices are up-to-date with security patches and bug fix releases;
-Administer productivity tools such as Google Workspace, JIRA, Slack;
-Keep the user repositories, user groups and mailing distribution lists up to date;
-Follow up with security team for all non standard access requests;
-Work with DevSecOps engineer to automate repetitive tasks;
-English Upper-intermediate or Advanced.
Requirements:
-3 years of experience in IT with excellent customer service background and strong interpersonal communications skills;
-Hands-on experience with Windows Server 2012 and above including Small -Business Server (SBS) and Business Essentials;
-Configure and troubleshoot Windows 8, Windows 10 and Mac OS X;
-Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense;
-Ability to manage outside vendors to resolve client service requests;
-Ability to troubleshoot computer and peripheral hardware issues;
-Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines;
-Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions;
-Experience working within a managed service provider environment;
-Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS is preferred;
**Compensation and benefits:
**- A competitive salary in Euro currency and participation in the Stock Option long-term program for employees;
- Health insurance
- English courses, so we are on the same page;
- We cover the relocation needs for you and your family and civil partners, including: Relocation legal documents: work permit (ARC and Pink Slip); translation/apostille expenses; Visa or entry permit; Courier and medical test expenses; An economy flight out of your current location to Cyprus; A local apartment for 14 days upon arrival in Limassol.
**Interested to hear the details?
**Text me:
https://t.me/katrin_miller Katsiaryna Zaleuskaya
Or apply for a job here:
https://jobs.ashbyhq.com/Oxygen/b877aa0b-c0d5-4380-bc33-c9b9c8de3716?locationId=d3e38ccb-b511-4f08-a0f9-602dd46c7b48