AI Product Analyst - Voice AI Agents | MEDvidi

#job #vacancy #AI #VoiceAI #ProductAnalytics #LLM #AIagents #DataAnalytics #Startup #remote #MEDvidi #telehealth

MEDvidi is a US-based AI-powered mental healthcare platform helping patients across 30+ states receive treatment for ADHD, anxiety, depression, and other mental health conditions.

We're looking for an AI Product Analyst to help us evaluate, monitor, and improve Voice AI Agents that interact directly with patients and automate critical parts of the patient journey.

This role sits at the intersection of Product, AI, Engineering, and Operations. You'll investigate how AI behaves in production, identify failure patterns, measure AI quality, and help teams make better product decisions using real-world data.

What you'll work on:

- Analytics for Voice AI Agents and conversational AI systems
- Investigation of hallucinations, inconsistencies, silent failures, and quality degradation
- Analysis of call transcripts, conversation logs, AI outputs, and operational datasets
- AI quality evaluation and reliability measurement
- Building monitoring frameworks and dashboards for AI performance
- Detecting quality shifts, anomalies, and emerging failure modes
- Measuring AI impact on patient experience, operations, and business outcomes
- Partnering with Product, Engineering, QA, and Operations teams

What we expect:

- 3+ years of experience in Product Analytics, Data Analytics, or Operational Analytics
- Strong SQL skills
- Python for analytical investigations and working with large-scale text datasets
- Understanding of LLM limitations, hallucinations, prompt sensitivity, and AI failure modes
- Experience building monitoring systems, analytical frameworks, or dashboards
- Strong communication skills and ability to translate insights into product decisions
- Fluent Russian and English B2+
- CET-overlapping working hours

Nice to have:

- Experience with conversational AI or AI agents
- Experience evaluating LLM outputs
- Experience with AI quality metrics and evaluation frameworks
- Experience working with ML pipelines or AI-powered products

Why join MEDvidi:

- Work on one of the most visible AI products inside the company
- Analyze real Voice AI systems used by patients every day
- Help shape the future of AI in healthcare
- High ownership and direct impact on product decisions
- Fully remote long-term B2B collaboration
- Health insurance, wellness compensation, paid vacation & sick leave
- Personalized English lessons via Preply

Apply here: https://medvidi.com/careers/co/poland-b2b/B3.D63/ai-product-analyst-ai-receptionist-team-voice-ai-agents/all?coref=1.10.s93_B66

AI Product Analyst - Automation Team | MEDvidi

#job #vacancy #AI #ProductAnalytics #Automation #ML #LLM #DataAnalytics #Startup #remote #MEDvidi #telehealth

MEDvidi is a fast-growing US telehealth company building AI-powered and automation-driven systems across clinical and operational workflows.

We’re looking for an AI Product Analyst to help us analyze, evaluate, and improve AI and automation systems running in production.

This role combines product analytics, operational analytics, and AI evaluation.

You’ll work closely with Product, Engineering, Clinical, and Operations teams to investigate failures, measure automation quality, and help teams make accurate decisions in ambiguous environments.

What you’ll work on:

- Analytics for AI-powered and automation workflows
- Investigation of hallucinations, silent failures, and quality degradation
- Analysis of logs, transcripts, generated outputs, and operational data
- AI quality evaluation and monitoring
- Product experiments, funnel analysis, and impact assessment
- Dashboards and monitoring systems for automation health
- Measuring operational and business impact of AI initiatives

What we expect:

- 3+ years in Product / Data / Operational Analytics
- Experience with AI / LLM/ ML systems is a strong plus
- Strong SQL and Python skills
- Experience working with complex production systems
- Strong product and analytical thinking
- Ability to work in fast-changing and ambiguous environments
- Fluent Russian and English B2+
- CET-overlapping working hours

Why join MEDvidi:

- Work on real AI systems in production
- High ownership and direct product impact
- Fast-moving startup environment
- Fully remote B2B collaboration
- Health insurance, wellness compensation, paid vacation & sick leave
- Personalized English lessons via Preply

Apply here: https://medvidi.com/careers/co/poland-b2b/97.B6B/ai-product-analyst-automation-team/all?coref=1.10.s93_B66

AI Product Analyst - Automation Team | MEDvidi

#job #vacancy #AI #ProductAnalytics #Automation #LLM #DataAnalytics #Startup #remote #MEDvidi #telehealth

MEDvidi is a fast-growing US telehealth company building AI-powered and automation-driven systems across clinical and operational workflows.

We’re looking for an AI Product Analyst to help us analyze, evaluate, and improve AI and automation systems running in production.

This role combines product analytics, operational analytics, and AI evaluation.

You’ll work closely with Product, Engineering, Clinical, and Operations teams to investigate failures, measure automation quality, and help teams make accurate decisions in ambiguous environments.

What you’ll work on:

- Analytics for AI-powered and automation workflows
- Investigation of hallucinations, silent failures, and quality degradation
- Analysis of logs, transcripts, generated outputs, and operational data
- AI quality evaluation and monitoring
- Product experiments, funnel analysis, and impact assessment
- Dashboards and monitoring systems for automation health
- Measuring operational and business impact of AI initiatives

What we expect:

- 3+ years in Product / Data / Operational Analytics
- Strong SQL and Python skills
- Experience working with complex production systems
- Strong product and analytical thinking
- Experience with AI / LLM systems is a strong plus
- Ability to work in fast-changing and ambiguous environments
- Fluent Russian and English B2+
- CET-overlapping working hours

Why join MEDvidi:

- Work on real AI systems in production
- High ownership and direct product impact
- Fast-moving startup environment
- Fully remote B2B collaboration
- Health insurance, wellness compensation, paid vacation & sick leave
- Personalized English lessons via Preply

Apply here: https://medvidi.com/careers/co/poland-b2b/97.B6B/ai-product-analyst-automation-team/all?coref=1.10.s93_B66

AI Product Analyst - AI Receptionist Team | MEDvidi

#job #vacancy #AI #ProductAnalytics #LLM #AIagents #DataAnalytics #Startup #remote #MEDvidi #telehealth

MEDvidi is a fast-growing US telehealth company building AI-powered systems across patient and operational workflows.

We’re looking for an AI Product Analyst to help us evaluate, monitor, and improve AI agents and LLM-powered workflows running in production.

This role is focused on understanding how AI systems actually behave in real environments - identifying failure patterns, measuring AI quality, and helping teams make product decisions under ambiguity.

What you’ll work on:

- Analytics for AI agents and LLM-powered workflows
- Investigation of hallucinations, inconsistencies, and AI failure modes
- Analysis of logs, conversations, raw outputs, and operational datasets
- AI quality evaluation and monitoring
- Building dashboards and monitoring systems for AI performance
- Measuring AI impact on product, operations, and user experience
- Partnership with Product, Engineering, QA, and Operations teams

What we expect:

- 3+ years in Product / Data / AI Analytics
- Strong Python and SQL skills
- Understanding of LLM limitations, hallucinations, and AI evaluation challenges
- Experience with complex production systems or automation platforms
- Strong analytical and ownership mindset
- Experience with conversational AI or AI agents is a plus
- Fluent Russian and English B2+
- CET-overlapping working hours

Why join MEDvidi:

- Work on real AI systems in production
- High ownership and direct product impact
- Fast-moving startup environment
- Fully remote long-term B2B collaboration
- Health insurance, wellness compensation, paid vacation & sick leave
- Personalized English lessons via Preply

Apply here: https://medvidi.com/careers/co/poland/29.56C/ai-product-data-analyst/all?coref=1.10.s93_B66

#job #vacancy #PeoplePartner #HRBP #Startup #US #remote #MEDvidi #telehealth

People Partner (US-focused, Telehealth) - MEDvidi
MEDvidi - fast-growing US telehealth company focused on mental health treatment.

We’re looking for a strong hands-on People Partner / HRBP who wants to work closely with leadership, influence business decisions, and help build scalable people processes for US teams from the ground up.

This is not a purely operational HR role - we’re looking for someone who enjoys ownership, autonomy, and solving complex people challenges in a fast-moving startup environment.

What you’ll own:
• Full employee lifecycle for US-based employees
• Performance management & manager coaching
• Employee relations & complex people cases
• Building policies, documentation, and scalable HR processes
• Partnership with leadership and cross-functional teams
• HR analytics, reporting, retention insights, and action plans

What we expect:
• 3+ years in HR / People Partner / HRBP roles with the US market
• Practical experience supporting US-based FTE employees
• Hands-on experience with performance reviews, PIPs, and complex terminations in US
• Experience working alongside Legal on compliance-related topics in US
• Strong HR analytics mindset
• Fluent Russian & English
• Ability to work US hours (evening shift in Europe: 3 PM - 11 PM CET)
• Startup mindset: ownership, transparency, adaptability, and data-driven thinking

Why join MEDvidi:
• Real influence on business and people strategy
• High level of ownership and visibility
• Product-driven international environment
• Fully remote collaboration under a B2B model
• Health insurance after probation
• Sports & wellness compensation
• 19 paid vacation days annually
• 4 additional wellness days yearly
• Paid sick leave for the first 5 working days
• Corporate gifts and offline team events

Apply here: https://medvidi.com/careers/co/remote/40.96F/people-partner-us-focused-telehealth/all?coref=1.10.s93_B66

#vacancy

We’re hiring: Administrative Assistant Support | MEDvidi

MEDvidi - US-based telemental health company helping patients access mental healthcare faster and more affordably.

We are looking for an experienced Administrative Assistant to join our remote Customer Support team and work closely with patients, healthcare providers, and pharmacies.

What we’re looking for:

- 2+ years of recent remote experience in Customer Support
- English level C1-C2 with confident phone communication
- Experience handling inbound/outbound calls and complex patient cases
- Healthcare / medical administration background
- Experience with CRM or EMR systems
- Ability to work in a fast-paced, high-volume environment
- Empathy, attention to detail, and ownership mindset

What you’ll do:

- Support patients via phone and email
- Resolve appointment and prescription-related requests
- Coordinate with providers and pharmacies
- Manage cases end-to-end and maintain accurate documentation

What we offer:

- Fully remote collaboration across Europe
- US-oriented evening schedule (EST hours)
- Fixed salary in USD
- B2B collaboration
- Health insurance compensation
- Sports & wellness compensation
- 19 paid vacation days + wellness days
- Product-driven international healthcare company

If you have strong English, healthcare experience, and enjoy solving complex support cases - we’d love to connect.

Apply here: https://medvidi.com/careers/co/serbia/09.965/administrative-assistant-support/all?coref=1.10.s93_B66

#job #vacancy #Peoplepartner #HRBP #Startup #US #remote #MEDvidi #telehealth

Role: People Partner

Company: MEDvidi (fast-growing telehealth company in the mental health space in the US)

This role is about owning the full employee lifecycle for US-based teams and building strong, scalable people processes from scratch.

What we expect:

- 3+ years in HR / People Partner / HRBP roles with the US market (!)
- Experience with performance reviews, competency matrices, and manager coaching
- Strong HR analytics mindset (eNPS, retention, reporting → action plans)
- Fluent Russian & English
- Ability to work US hours (evening shift in Europe: 4 PM to 12 AM CET)
- Startup mindset: ownership, transparency, data-driven decisions

Why join:

- A chance to contribute to a high-impact, product-driven company in the medical tech space.
- Clear growth opportunities and a competitive compensation package.
- Fully remote collaboration under a B2B model.
- Health insurance is available after the probation period.
- Sports & wellness compensation.
- 19 paid vacation days annually.
- 4 additional wellness days each year.
- Paid sick leave for the first 5 working days.
- Thoughtful gifts for key life events.
- Offline corporate events.

Apply here: https://medvidi.com/careers/co/remote/40.96F/people-partner-us-focused-telehealth/all?coref=1.10.s93_B66

#jobs #remote #customersupport #US

**We’re Hiring: Patient Support Specialist (Tier 1)
Remote from #Europe** (#B2B) - Full-time

Join MEDvidi - a fast-growing digital health company improving access to mental health care across the United States.

We’re looking for a Patient Support Specialist to become the first point of contact for patients and provide empathetic, structured, and high-quality support.

What you’ll do:
• Support patients via chat, email, and calls
• Help with prescriptions, pharmacies, billing, and platform questions
• Guide patients through their journey with clarity and empathy
• Escalate complex cases and collaborate with internal teams
• Keep patients informed and ensure a smooth experience

What we’re looking for:
• English level C1-C2
• 2+ years in customer/patient support (remote experience)
• Strong communication and problem-solving skills
• Ability to stay calm in emotionally sensitive situations
• High level of empathy, ownership, and attention to detail
• Availability to work evening shifts (US time zones)

Nice to have:
• Experience in healthcare / telemedicine / mental health
• Familiarity with HIPAA, EHR, or CRM systems
• Experience supporting US customers

What we offer:
• Fully remote (EU) under B2B
• Competitive compensation in USD
• Health insurance after probation
• Sports and wellness budget
• 19 vacation days + 3 wellness days
• Paid sick leave
• Gifts for life events

**Interested or know someone who fits?
Apply here: **https://medvidi.com/careers/co/poland-b2b/87.86B/patient-support-specialist-tier-1/all?coref=1.10.s93_B66

#hiring #patientsupport #healthcarejobs #telemedicine #remotejobs #EUjobs #supportspecialist #mentalhealth #B2B #careers

#vacancy #NodeJS #AI #Backend #Remote

Senior AI Backend (Node.js) Developer

📍 Remote | B2B | CET hours

MEDvidi is more than telemedicine.

We are building a full-scale mental health clinic for the US market, where technology directly impacts patients’ lives and how clinicians work.

Our product today:

- A production platform with thousands of active users in the US
- A complex backend with real-time workflows, medical data, and high SLA requirements
- Rapid growth of AI automation: AI receptionist, smart assistants for doctors and patients, automation of clinical and operational processes
- No “AI for AI’s sake” - only measurable product impact and real production usage

What you will do:

- Design and build backend systems for AI features (LLMs, agents, RAG) in production
- Integrate AI deeply into the core product, shaping patient and clinician journeys
- Build scalable and reliable services with a strong focus on security and cost efficiency
- Work closely with product managers and AI engineers

What we are looking for:

- 8+ years of backend experience with Node.js (product / SaaS)
- Hands-on experience with LLMs in production (not pet projects)
- Understanding of agent-based architectures and RAG
- Strong knowledge of PostgreSQL, AWS, observability
- Product mindset and engineering maturity
- Fluent Russian, English B2+
- Ability to work CET hours, located outside Belarus and Russia, B2B format, own equipment.

Why MEDvidi:

- A product with real social impact
- AI is a core part of the company strategy, not an experiment
- Fully remote setup and strong engineering culture
- Real influence on architecture and the future of the product

👉 Apply here:

https://medvidi.com/careers/co/poland/DB.95E/senior-ai-backend-nodejs-developer/all?coref=1.10.s0F_969

#vacancy #Productmanager #AI #AIProduct #HealthTech #Remote #EU #job #startup

Senior AI Product Manager (AI Agents for Clinic)

📍 EU (remote) | B2B | Senior | CET working hours

MEDvidi is a full-scale online mental health clinic for the US market. We have been operating in telemedicine for over 6 years and are now building the next stage of our product - an AI-driven clinic.

The role:

You will work on our vision of an autonomous AI clinic, where patients receive standardized, high-quality support regardless of the nature of their request. Your primary focus will be building AI Agents that resolve patient inquiries end-to-end - from intent understanding to executing actions via internal APIs (e.g. scheduling a patient with a medical provider).

In parallel, you will ensure alignment between the future we are building and the current support operations, maintaining operational excellence and patient safety.

This is production AI in healthcare - with a strong focus on safety, quality, and real patient impact.

What you will work on:

- AI agents for patient support, starting with SMS and scaling to multiple channels
- End-to-end automation of patient requests without human involvement
- Continuous improvement of intent classification models
- Centralization of all patient communications into a single system
- Product strategy and roadmap development with the product team and stakeholders
- Close collaboration with Medical Operations and Support teams

What we are looking for:

- 5+ years of experience as a Product Manager
- 2+ years of experience as an AI PM
- Hands-on experience with AI (Agents, RAG, Multimodal AI - production or strong personal projects)
- Structured, data-driven decision making and strong problem-solving skills
- Ownership mindset, transparency, and the ability to say “no”
- Experience working in cross-functional product teams
- Proficiency in Russian and English.
- Ability to work CET hours, located outside Belarus and Russia, B2B format, own equipment.

Why join MEDvidi:

- A real AI product in healthcare - not an experiment
- Direct impact on patient experience in the US mental health system
- Opportunity to shape the AI strategy of the product
- Fully remote work from any EU country
- Competitive compensation and benefits (insurance, wellness days, vacation, etc.)

👉 Apply here: https://h7.cl/1nRC8

(or share with someone who might be a great fit)