Role: VIP manager, Customer Support Specialist.
📍 Yerevan / Remote
💼Manage relationships with VIP customer contacts daily across Telegram, WhatsApp, Helpdesk, and SMS channels.
Execute VIP retention and reactivation strategies to increase player loyalty and activity.
Manage bonus offers and promotional campaigns in accordance with customer value and company policies.
Coordinate with Payments, KYC, Fraud, and Support teams to resolve customer issues efficiently.
🗣️Languages: English, Russian
👀Looking for a long-term role as VIP Manager / Customer Support / Account Manager (iGaming preferred).
#OpenToWork #CV #резюме #remote #igaming #cs

Customer Support Specialist with 6+ years of experience, including 3+ years supporting English-speaking users in high-load environments.

📍 Yerevan | Open to remote or relocation to Cyprus

• 90–100+ tickets per shift with 95–99% CSAT
• Strong in payments, account issues, KYC, and technical troubleshooting
• Experienced in L2 escalations, Jira, and complex case resolution
• Focused on efficiency, SLA, and long-term customer retention

Looking for a long-term role as Customer Support / Account Manager (fintech / iGaming / SaaS preferred).
#OpenToWork #CV #резюме #remote #igaming #cs

#резюме #CV
Customer support specialist with 3+ years of experience in iGaming (English email), geo 1-3, high loads, 100+ tickets per shift, payment tickets and other L2 escalations, Jira, CRM.
Remote, open to relocation to Cyprus, Limassol
#customersupport #cs #cyprus #igaming