#vacancy #вакансия #socialmedia #contentcreator #videoproduction #fintech #payments #marketing

🧷 Position: Social Media & Creative Content Specialist
📍 Location: Limassol | On-site
⚡️ paytech builds the technology behind modern payments.

Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We're looking for a hands-on, creative and proactive Social Media & Creative Content Specialist to take ownership of paytech's social media presence, content creation and in-house visual production. You'll work directly with our CMO and take ideas from concept through to production and publication.

🧩 Key Responsibilities:
- Plan and manage the social media calendar and create content about our people, culture, events and industry
- Develop thought-leadership content for colleagues and company leadership, capturing their expertise and individual voices
- Proactively find stories, trends and content opportunities without waiting for detailed briefs
- Build an active presence across social channels through meaningful interactions and conversations
- Create social graphics, carousels, event materials and other digital assets in line with our brand identity
- Own in-house video production: planning, filming, editing and delivery of interviews, team videos, event highlights and short-form content
- Create screen recordings, walkthroughs and product demo videos with our Product and Content teams
- Prepare, schedule and publish approved content
- Handle routine website updates via CMS
- Track content performance and continuously improve creative output

🗒 Requirements:
Must-have:
- Proven experience in social media management, content creation and visual production
- A strong portfolio with social media content, graphic design and video, showing your personal contribution
- Excellent written English and the ability to adapt to different brand and individual voices
- Hands-on experience filming, editing and producing videos independently
- Proficiency with graphic design and video editing tools
- Strong creative judgement, visual storytelling skills and attention to detail
- Experience building engagement on social media beyond simply publishing posts
- Practical experience with AI-assisted tools, including Claude and other creative, design or video applications
- Strong organisational skills and the ability to manage multiple projects at once
- A proactive mindset and confidence to take initiative and work independently

Nice-to-have:
- Experience in fintech, payments or B2B technology
- Experience with thought-leadership or personal branding content
- Experience creating product demos or screen-recorded walkthroughs
- Familiarity with CMS platforms

🎁 What We Offer:
- Direct work with the CMO and real ownership of the company's social media and visual content
- Freedom to bring your own ideas and see them through to publication
- Competitive salary package
- Work equipment tailored to your needs: Mac, Windows, or Linux
- Cozy Limassol office with coffee, snacks, drinks, PS5, and rooftop view
- Private medical insurance after probation and additional benefits, including sport coverage
- Partial lunch coverage

📎 How to apply: send your CV and portfolio with examples of social media posts, graphics and videos you've personally created.

🌿 Contact: @ssabinhas

#vacancy #вакансия #technicalsupport #payments #fintech #paymentprocessing #customersupport

🧷 Position: Technical Support Specialist (L2)
📍 Location: Limassol | On-site / Hybrid after probation
⚡️ paytech builds the technology behind modern payments.

Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We’re looking for a Technical Support Specialist (L2) to join our Customer Experience team and take ownership of complex technical and payment-related issues.

🧩 Key Responsibilities:
- Investigate and resolve complex technical issues related to payment transactions, products, and integrations
- Analyse logs, transaction data, API requests and responses, and system behaviour to identify root causes
- Take full ownership of escalated cases, ensuring timely resolution and clear communication with customers
- Reproduce reported issues in test environments and collaborate with Engineering teams to resolve bugs and system problems
- Troubleshoot payment failures, transaction errors, and integration-related incidents
- Support internal testing of new features, fixes, and releases to ensure product stability
- Document known issues, troubleshooting steps, and solutions to improve the internal knowledge base
- Support and mentor junior support agents, sharing technical expertise and best practices
- Collaborate with internal teams to continuously improve support processes and customer experience

🗒 Requirements:
Must-have:
- Experience in B2B technical support within fintech, payments, or a similar technical environment
- Understanding of payment processing, transaction lifecycles, and payment systems
- Practical knowledge of APIs, HTTP requests/responses, and basic SQL/database queries
- Ability to analyse logs, investigate technical incidents, and identify root causes
- Strong troubleshooting, analytical thinking, and problem-solving skills
- Ability to explain complex technical issues clearly to non-technical customers
- Experience working with technical support tools, ticketing systems, and escalation processes
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Willingness to work in a 24/7 shift-based environment
- Native or fluent Russian and English at B1 level or higher

Nice-to-have:
- Hands-on experience with PSPs, payment gateways, or acquiring platforms
- Experience troubleshooting payment integrations and API-related issues
- Familiarity with Postman, Jira, and technical monitoring tools

🎁 What We Offer:
- Opportunity to work with complex payment technologies in a fast-growing fintech environment
- Clear career progression toward senior technical, team leadership, or product-related roles
- Competitive salary package and performance bonuses
- Ongoing technical training and professional development
- Work equipment tailored to your needs: Mac, Windows, or Linux
- Cozy Limassol office with coffee, snacks, drinks, PS5, and rooftop view
- Private medical insurance after probation and additional benefits, including sport coverage
- Partial lunch coverage
- Hybrid work option after probation
- Full work-permit support

🌿 Contact: @ssabinhas

#vacancy #вакансия #technicalsupport #teamlead #payments #fintech #paymentprocessing #customersupport

🧷 Position: Technical Support Team Lead
📍 Location: Limassol | On-site

⚡️ paytech builds the technology behind modern payments. Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We’re looking for a Technical Support Team Lead who combines strong operational ownership, technical curiosity, and a genuine passion for developing people.

Someone who stays close to daily operations, leads by example, and believes that great leadership starts with understanding people, asking the right questions, and helping others grow.

🧩 Key Responsibilities:

- Own shift and inbox performance, ensuring efficient workload distribution, timely responses, effective prioritisation, and consistent support quality
- Monitor frontline operations, review complex cases, shift handovers, unresolved issues, and recurring mistakes
- Work closely with associates to resolve challenging cases, identify knowledge gaps, and improve support efficiency
- Conduct regular 1:1 meetings, provide constructive feedback, and coach team members to support their professional development
- Adapt your leadership approach to individual needs, balancing encouragement, accountability, and high performance standards
- Own customer escalations, coordinate technical investigations, and ensure timely resolution of complex merchant issues
- Continuously develop technical expertise in payment systems, products, and integrations
- Promote knowledge sharing, open communication, and continuous improvement within the team
- Collaborate with CX Knowledge, Training, and Digital teams to improve support processes, team capabilities, and merchant experience

🗒 Requirements:

Must-have:

- Minimum 2 years of experience in B2B payments, with a solid understanding of payment processing, transaction lifecycles, and merchant operations
- Experience leading, mentoring, or coaching technical support professionals
- Strong operational management skills, including queue management, shift performance, response quality, and escalations
- Excellent communication, emotional intelligence, and people development skills
- Ability to provide constructive feedback, motivate individuals, and build strong professional relationships
- Strong analytical thinking, problem-solving skills, and a proactive approach to continuous improvement
- Understanding of people development frameworks, including the 9-Box Talent Grid
- Practical knowledge of APIs, payment systems, and basic SQL/database queries
- Genuine curiosity, willingness to learn, and commitment to personal and team development
- Native-level Russian and English at B1 level or higher

🎁 What We Offer:

- Opportunity to lead and develop a technical support team in a fast-growing fintech environment
- Direct involvement in improving support operations, team performance, and customer experience
- Competitive salary package and performance bonuses
- Professional development and career growth opportunities
- Work equipment tailored to your needs: Mac, Windows, or Linux
- Cozy Limassol office with coffee, snacks, drinks, PS5, and rooftop view
- Private medical insurance after probation and additional benefits, including sport coverage
- Partial lunch coverage
- Full work-permit support

🌿 Contact: @ssabinhas

#vacancy #jobopening #cyprus #limassol #office #CustomerSupport #fintech #techsupport #client_experience #payments #support

Company: paytech
Location: Limassol
Format: Full-time, office / hybrid
Position: Customer Support Specialist (Level 2)

paytech is looking for a Customer Support Specialist (L2) in Limassol!
paytech is a fast-growing fintech company transforming the way online payments work.
We offer a lot of freedom and great opportunities for professional growth within the team.

🍇 What you will do:
✔️ Resolve complex customer technical issues end-to-end, providing clear updates throughout the process;
✔️ Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis;
✔️ Reproduce reported issues in test environments and escalate bugs to Engineering;
✔️ Assist with internal testing of new features, AI, and releases;
✔️ Document solutions and contribute to the internal knowledge base;
✔️ Support and mentor junior agents.

🍇 What we expect:
✔️ English proficiency at B2 level or higher (required); Russian (native or fluent) is a plus;
✔️ 1+ years of experience in a B2B support role within fintech, payments, or a similar technical environment;
✔️ Strong understanding of APIs, payment systems, and basic SQL/database queries;
✔️ Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users;
✔️ Strong team collaboration skills;
✔️ Ability to manage multiple tasks and priorities in a fast-paced environment.

🍇 What we offer:
💫 Competitive salary package and performance-based bonuses;
💫 Clear career progression path toward senior technical or product-related roles;
💫 Sports and lunch compensation;
💫 Ongoing technical training and professional growth opportunities;
💫 Work equipment tailored to your needs (Mac / Windows / Linux);
💫 Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view;
💫 The option to work in a hybrid format after the probation period;
💫 Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.

🍁 Contact for CVs and questions: @ssabinhas

#vacancy #вакансия #chargebacks #fraud #fraudmonitoring #payments #risk #fintech

🧷 Position: Chargeback and Fraud Monitoring Specialist
📍 Location: Limassol | On-site
⚡️ paytech builds the technology behind modern payments. Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We’re looking for a Chargeback and Fraud Monitoring Specialist to monitor payment activity, investigate potentially fraudulent transactions, manage chargeback cases, and help reduce financial and compliance risks across our payment operations.

🧩 Key Responsibilities:
Fraud Monitoring & Investigation
- Monitor transactions and payment activity for suspicious behaviour, review fraud alerts from PSPs, acquirers, fraud prevention tools, and internal systems, and investigate flagged cases using customer profiles, payment history, device and IP data, card usage, and behavioural patterns
- Identify fraud trends across traffic sources, markets, payment methods, BINs, issuers, and merchant accounts, and investigate spikes in fraud or chargebacks to pinpoint root causes (traffic quality, technical issues, misleading descriptors, recurring payment problems)

Chargeback Management
- Review individual chargeback cases and decide whether to accept or dispute them
- Collect supporting evidence for representment (3DS results, customer communication, login history, terms acceptance, payment and service records) and submit responses within card-scheme, acquirer, and PSP deadlines

Risk Monitoring & Reporting
- Track chargeback ratios, fraud-to-sales ratios, dispute rates, and Visa/Mastercard monitoring thresholds to help keep paytech out of scheme monitoring programmes
- Prepare regular reports on chargebacks, fraud levels, dispute outcomes, recovery rates, and emerging risk trends

Fraud Prevention
- Review, implement, and continuously optimise fraud prevention rules, transaction limits, velocity checks, blacklists/whitelists, and risk-scoring criteria, balancing fraud reduction against approval and conversion rates

Cross-functional & External Collaboration
- Work closely with Payments, Risk, Compliance, Customer Support, Finance, Product, and Technical teams
- Liaise with PSPs, acquirers, and fraud prevention providers on alerts, chargebacks, evidence requirements, and risk recommendations

Compliance & Process
- Ensure all investigations and dispute-handling follow internal procedures, card-scheme rules, regulatory requirements, and data-protection standards, and contribute to continuous improvement of fraud and chargeback processes

🗒 Requirements:
Must-have:
- Strong analytical and investigative skills
- Ability to identify suspicious payment patterns and investigate transaction-level activity
- Understanding of chargeback and dispute-handling processes
- Ability to work with large volumes of payment and risk data
- Excellent attention to detail and ability to manage time-sensitive cases
- Strong communication skills and confidence working with internal teams and external payment partners
- Ability to balance fraud prevention with payment approval and conversion performance
- Comfortable working in a fast-paced, high-volume payment environment


🎁 What We Offer:
- Work equipment tailored to your needs: Mac, Windows, or Linux
- Cozy Limassol office with coffee, snacks, drinks, PS5, and rooftop view
- Private medical insurance after probation and additional benefits, including sport coverage
- Partial lunch coverage
- Full work-permit support

🌿 Contact: @ssabinhas

#vacancy #вакансия #chargebacks #fraud #fraudmonitoring #payments #risk #fintech

🧷 Position: Chargeback and Fraud Monitoring Specialist
📍 Location: Limassol | On-site
⚡️ paytech builds the technology behind modern payments. Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We’re looking for a Chargeback and Fraud Monitoring Specialist to monitor payment activity, investigate potentially fraudulent transactions, manage chargeback cases, and help reduce financial and compliance risks across our payment operations.

🧩 Key Responsibilities:
- Monitor transactions and payment activity for suspicious behaviour, unusual patterns, and potential fraud
- Review fraud alerts generated by PSPs, acquirers, fraud prevention tools, and internal monitoring systems
- Investigate potentially fraudulent transactions using customer profiles, payment history, device data, IP addresses, card usage, and behavioural patterns
- Identify fraud trends across traffic sources, markets, payment methods, BINs, issuers, and merchant accounts
- Review individual chargeback cases and determine whether they should be accepted or disputed
- Collect and prepare supporting evidence for chargeback representment, including transaction details, 3DS authentication results, customer communication, login history, terms acceptance, payment records, and service usage evidence
- Submit chargeback responses within deadlines established by card schemes, acquirers, and PSPs
- Monitor chargeback ratios, fraud-to-sales ratios, dispute rates, and other card-scheme risk indicators
- Track Mastercard and Visa monitoring thresholds and help prevent entry into fraud or chargeback monitoring programmes
- Investigate spikes in chargebacks or fraud and identify potential causes, including traffic quality, technical issues, misleading descriptors, recurring payment problems, and operational failures
- Support the implementation and optimisation of fraud prevention rules, transaction limits, velocity checks, blacklists, whitelists, and risk-scoring criteria
- Review existing fraud rules and recommend adjustments to reduce fraud without unnecessarily impacting approval and conversion rates
- Work closely with Payments, Risk, Compliance, Customer Support, Finance, Product, and Technical teams
- Communicate with PSPs, acquirers, fraud prevention providers, and other external partners regarding fraud alerts, chargebacks, evidence requirements, and risk recommendations
- Prepare regular reports on chargebacks, fraud levels, dispute outcomes, recovery rates, trends, and emerging risks
- Ensure investigations and dispute-handling activities follow internal procedures, card-scheme rules, regulatory requirements, and data-protection standards
- Contribute to the continuous improvement of fraud monitoring, chargeback handling, and payment risk procedures

🗒 Requirements:
Must-have:
- Strong analytical and investigative skills
- Ability to identify suspicious payment patterns and investigate transaction-level activity
- Understanding of chargeback and dispute-handling processes
- Ability to work with large volumes of payment and risk data
- Excellent attention to detail and ability to manage time-sensitive cases
- Strong communication skills and confidence working with internal teams and external payment partners
- Ability to balance fraud prevention with payment approval and conversion performance
- Comfortable working in a fast-paced, high-volume payment environment


🎁 What We Offer:
- Work equipment tailored to your needs: Mac, Windows, or Linux
- Cozy Limassol office with coffee, snacks, drinks, PS5, and rooftop view
- Private medical insurance after probation and additional benefits, including sport coverage
- Partial lunch coverage
- Full work-permit support

🌿 Contact: @ssabinhas

#vacancy #вакансия #payments #transactionmonitoring #paymentoperations #fintech #paymentprocessing

🧷 Position: Payment Transaction Monitoring Specialist
📍 Location: Limassol | On-site
⚡️ paytech builds the technology behind modern payments. Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We’re looking for a Payment Transaction Monitoring Specialist to take end-to-end ownership of payment activity for a designated portfolio of high-priority customer accounts.

🧩 Key Responsibilities:
- Maintain continuous oversight of payment activity for an assigned portfolio of priority customer accounts
- Monitor payment activity at account, user ID, email, transaction, card, BIN, issuer, country, device, and payment-method level
- Build a detailed understanding of each customer’s payment behaviour and transaction history
- Track successful, declined, pending, reversed, duplicated, refunded, and abandoned payment attempts
- Identify changes in payment behaviour, recurring decline patterns, technical issues, and potential payment obstacles
- Investigate individual payment failures and determine the most likely root cause
- Review issuer response codes, gateway errors, authentication results, routing history, and PSP responses
- Distinguish between issuer declines, technical errors, routing problems, risk rejections, and customer-side issues
- Analyse transaction performance by BIN, issuing bank, card type, card scheme, country, currency, and authentication flow
- Adjust routing logic based on BIN, issuer, card type, country, currency, payment history, transaction amount, and previous payment outcomes
- Configure or request changes to payment cascades based on actual transaction performance
- Maintain clear and up-to-date records of customer-specific payment issues, actions taken, and results achieved
- Prioritise payment-critical cases and ensure unresolved issues are followed through to completion

🗒 Requirements:
Must-have:
- Hands-on experience with payments, payment processing, acquiring, PSPs, payment gateways, or payment operations
- Strong understanding of the payment transaction lifecycle
- Ability to analyse declines, issuer response codes, authentication results, gateway errors, and PSP responses
- Understanding of BINs, issuers, card schemes, payment methods, routing, and cascades
- Strong analytical and troubleshooting skills
- Ability to work confidently with transaction-level data and identify patterns across large volumes of payments
- Excellent attention to detail and ownership of payment-critical cases
- Comfortable collaborating with engineers, analysts, and external PSP partners

🎁 What We Offer:
- Deep involvement in the company’s core payment infrastructure
- Close collaboration with engineers, analysts, and PSP partners
- Competitive salary package and performance bonuses
- Fast-track growth in a high-volume, multi-GEO payment processing environment
- Work equipment tailored to your needs: Mac, Windows, or Linux
- Cozy Limassol office with coffee, snacks, drinks, PS5, and rooftop view
- Private medical insurance after probation and additional benefits, including sport coverage
- Partial lunch coverage
- Full work-permit support

🌿 Contact: @ssabinhas

#vacancy #вакансия #payments #transactionmonitoring #paymentoperations #fintech #paymentprocessing

🧷 Position: Payment Transaction Monitoring Specialist
📍 Location: Limassol | On-site
⚡️ paytech builds the technology behind modern payments. Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We’re looking for a Payment Transaction Monitoring Specialist to take end-to-end ownership of payment activity for a designated portfolio of high-priority customer accounts.

🧩 Key Responsibilities:
- Maintain continuous oversight of payment activity for an assigned portfolio of priority customer accounts
- Monitor payment activity at account, user ID, email, transaction, card, BIN, issuer, country, device, and payment-method level
- Build a detailed understanding of each customer’s payment behaviour and transaction history
- Track successful, declined, pending, reversed, duplicated, refunded, and abandoned payment attempts
- Identify changes in payment behaviour, recurring decline patterns, technical issues, and potential payment obstacles
- Investigate individual payment failures and determine the most likely root cause
- Review issuer response codes, gateway errors, authentication results, routing history, and PSP responses
- Distinguish between issuer declines, technical errors, routing problems, risk rejections, and customer-side issues
- Analyse transaction performance by BIN, issuing bank, card type, card scheme, country, currency, and authentication flow
- Adjust routing logic based on BIN, issuer, card type, country, currency, payment history, transaction amount, and previous payment outcomes
- Configure or request changes to payment cascades based on actual transaction performance
- Maintain clear and up-to-date records of customer-specific payment issues, actions taken, and results achieved
- Prioritise payment-critical cases and ensure unresolved issues are followed through to completion

🗒 Requirements:
Must-have:
- Hands-on experience with payments, payment processing, acquiring, PSPs, payment gateways, or payment operations
- Strong understanding of the payment transaction lifecycle
- Ability to analyse declines, issuer response codes, authentication results, gateway errors, and PSP responses
- Understanding of BINs, issuers, card schemes, payment methods, routing, and cascades
- Strong analytical and troubleshooting skills
- Ability to work confidently with transaction-level data and identify patterns across large volumes of payments
- Excellent attention to detail and ownership of payment-critical cases
- Comfortable collaborating with engineers, analysts, and external PSP partners

🎁 What We Offer:
- Deep involvement in the company’s core payment infrastructure
- Close collaboration with engineers, analysts, and PSP partners
- Competitive salary package and performance bonuses
- Fast-track growth in a high-volume, multi-GEO payment processing environment
- Work equipment tailored to your needs: Mac, Windows, or Linux
- Cozy Limassol office with coffee, snacks, drinks, PS5, and rooftop view
- Private medical insurance after probation and additional benefits, including sport coverage
- Partial lunch coverage
- Full work-permit support

🌿 Contact: @ssabinhas

#vacancy #вакансия #qualitycontrol #payments #qa #fintech

🧷 Position: Quality Control Specialist
📍 Location: Limassol | On-site
⚡️ paytech is looking for a Quality Control Specialist to join our Payments Department and ensure payment methods and integrations meet business and technical standards before and after launch.

🧩 Key Responsibilities:
— Test Cards, APMs, and Open Banking payment flows end-to-end
— Monitor approval rates, conversion, and transaction anomalies
— Compare payment method performance across providers and GEOs
— Validate flows after integrations and configuration changes
— Control readiness for go-live and monitor initial performance
— Investigate declines, errors, and unstable payment behaviour
— Document results and recommend improvements
— Work closely with Payments, Integration, and Analytics teams

🗒 Requirements:
— 1–3 years of experience in QA, payments operations, fintech, or similar
— Understanding of payment flows
— Strong analytical skills and attention to detail
— Familiarity with PSP dashboards, back-office systems, Postman, JIRA, or Asana
— Excel and basic payment metrics analysis
— English Upper-Intermediate or higher
— Strong ownership and communication skills

Nice to have:
— Russian language
— SQL basics
— Experience with fraud systems, error-code mapping, or QA automation

🎁 What We Offer:
— Deep involvement in core payment infrastructure
— Work with multiple providers, payment methods, and GEOs
— Close collaboration with Payments, Integration, and Analytics teams
— Private medical insurance after probation
— Partial sport coverage and lunch allowance
— Full work-permit support

🌿 Contact: @ssabinhas

#vacancy #вакансия #chargebacks #fraud #fraudmonitoring #payments #risk #fintech

🧷 Position: Chargeback and Fraud Monitoring Specialist
📍 Location: Limassol | On-site
⚡️ paytech builds the technology behind modern payments. Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We’re looking for a Chargeback and Fraud Monitoring Specialist to monitor payment activity, investigate potentially fraudulent transactions, manage chargeback cases, and help reduce financial and compliance risks across our payment operations.

🧩 Key Responsibilities:
- Monitor transactions and payment activity for suspicious behaviour, unusual patterns, and potential fraud
- Review fraud alerts generated by PSPs, acquirers, fraud prevention tools, and internal monitoring systems
- Investigate potentially fraudulent transactions using customer profiles, payment history, device data, IP addresses, card usage, and behavioural patterns
- Identify fraud trends across traffic sources, markets, payment methods, BINs, issuers, and merchant accounts
- Review individual chargeback cases and determine whether they should be accepted or disputed
- Collect and prepare supporting evidence for chargeback representment, including transaction details, 3DS authentication results, customer communication, login history, terms acceptance, payment records, and service usage evidence
- Submit chargeback responses within deadlines established by card schemes, acquirers, and PSPs
- Monitor chargeback ratios, fraud-to-sales ratios, dispute rates, and other card-scheme risk indicators
- Track Mastercard and Visa monitoring thresholds and help prevent entry into fraud or chargeback monitoring programmes
- Investigate spikes in chargebacks or fraud and identify potential causes, including traffic quality, technical issues, misleading descriptors, recurring payment problems, and operational failures
- Support the implementation and optimisation of fraud prevention rules, transaction limits, velocity checks, blacklists, whitelists, and risk-scoring criteria
- Review existing fraud rules and recommend adjustments to reduce fraud without unnecessarily impacting approval and conversion rates
- Work closely with Payments, Risk, Compliance, Customer Support, Finance, Product, and Technical teams
- Communicate with PSPs, acquirers, fraud prevention providers, and other external partners regarding fraud alerts, chargebacks, evidence requirements, and risk recommendations
- Prepare regular reports on chargebacks, fraud levels, dispute outcomes, recovery rates, trends, and emerging risks
- Ensure investigations and dispute-handling activities follow internal procedures, card-scheme rules, regulatory requirements, and data-protection standards
- Contribute to the continuous improvement of fraud monitoring, chargeback handling, and payment risk procedures

🗒 Requirements:
Must-have:
- Strong analytical and investigative skills
- Ability to identify suspicious payment patterns and investigate transaction-level activity
- Understanding of chargeback and dispute-handling processes
- Ability to work with large volumes of payment and risk data
- Excellent attention to detail and ability to manage time-sensitive cases
- Strong communication skills and confidence working with internal teams and external payment partners
- Ability to balance fraud prevention with payment approval and conversion performance
- Comfortable working in a fast-paced, high-volume payment environment


🎁 What We Offer:
- Work equipment tailored to your needs: Mac, Windows, or Linux
- Cozy Limassol office with coffee, snacks, drinks, PS5, and rooftop view
- Private medical insurance after probation and additional benefits, including sport coverage
- Partial lunch coverage
- Full work-permit support

🌿 Contact: @ssabinhas