#CV #TechnicalSupport #L2 #L3 #API #SQL #Python #Crypto #kz
🔧 Technical Support Engineer | L2/L3 | API & SQL
📍 Astana, Kazakhstan | Remote/Hybrid | Open to relocation
🎯 Roles: Technical Support Engineer, Support Specialist (Tier 2/3), Support Analyst

I’m Alexander Skirda, a support professional with 4+ years resolving complex software and API issues for global clients. I troubleshoot, reproduce, and resolve incidents end to end, document clearly, and work with product/engineering to cut resolution time.

Highlights
• Delivered L2/L3 support for enterprise clients, managing cases from report to fix with Dev and QA.
• Diagnosed API/data issues, ran SQL checks in PostgreSQL, wrote clear step-by-step guides.
• Trained a fraud-prevention support team, updated troubleshooting playbooks and docs.

Stack: Python, SQL (PostgreSQL), Jira; Windows; documentation & incident management
Languages: English C2 (CPE), Russian native