Channels / CY iT HR
CY iT HR
@cyprusithr Ā· supergroup
Ā· filtered by
Alexander Gill
š Document (not supported)
#CV #TechnicalSupport #L2 #L3 #API #SQL #Python #Crypto #kz
š§ Technical Support Engineer | L2/L3 | API & SQL
š Astana, Kazakhstan | Remote/Hybrid | Open to relocation
šÆ Roles: Technical Support Engineer, Support Specialist (Tier 2/3), Support Analyst
Iām Alexander Skirda, a support professional with 4+ years resolving complex software and API issues for global clients. I troubleshoot, reproduce, and resolve incidents end to end, document clearly, and work with product/engineering to cut resolution time.
Highlights
ā¢ Delivered L2/L3 support for enterprise clients, managing cases from report to fix with Dev and QA.
ā¢ Diagnosed API/data issues, ran SQL checks in PostgreSQL, wrote clear step-by-step guides.
ā¢ Trained a fraud-prevention support team, updated troubleshooting playbooks and docs.
Stack: Python, SQL (PostgreSQL), Jira; Windows; documentation & incident management
Languages: English C2 (CPE), Russian native
š§ Technical Support Engineer | L2/L3 | API & SQL
š Astana, Kazakhstan | Remote/Hybrid | Open to relocation
šÆ Roles: Technical Support Engineer, Support Specialist (Tier 2/3), Support Analyst
Iām Alexander Skirda, a support professional with 4+ years resolving complex software and API issues for global clients. I troubleshoot, reproduce, and resolve incidents end to end, document clearly, and work with product/engineering to cut resolution time.
Highlights
ā¢ Delivered L2/L3 support for enterprise clients, managing cases from report to fix with Dev and QA.
ā¢ Diagnosed API/data issues, ran SQL checks in PostgreSQL, wrote clear step-by-step guides.
ā¢ Trained a fraud-prevention support team, updated troubleshooting playbooks and docs.
Stack: Python, SQL (PostgreSQL), Jira; Windows; documentation & incident management
Languages: English C2 (CPE), Russian native