Retention Manager TR/ VIP Support Manager TR

Results-driven Retention Manager with proven expertise in player lifecycle management, VIP client relations, and data-driven engagement strategies within the iGaming industry. Strong track record of utilizing CRM systems, advanced segmentation, and player behavior analytics to optimize retention, reduce churn, and maximize player lifetime value.

Successfully increased CSAT by ~15% by improving communication strategies and response efficiency. Drove ~20% growth in player retention through personalized VIP engagement and targeted lifecycle campaigns. Reduced churn by ~12% by reactivating inactive high-value players using data-driven win-back strategies. Increased player LTV by ~18% through long-term relationship management and strategic VIP handling. Additionally, boosted overall player engagement by ~25% via optimized campaigns and effective bonus allocation.

Experienced in managing high-value player portfolios, executing performance-driven campaigns, and delivering measurable business impact in fast-paced environments.
#cv
#openwork
#retentionmanager
#support
CV:

https://drive.google.com/file/d/1yAig6OmOLLyaGxis0aRIv86i3S3z6C-Q/view?usp=drivesdk

Contacts:
Mail: [email protected]
TG: @mhasanzadah

Retention Manager / VIP Support Manager

Results-driven Retention Manager with proven expertise in player lifecycle management, VIP client relations, and data-driven engagement strategies within the iGaming industry. Strong track record of utilizing CRM systems, advanced segmentation, and player behavior analytics to optimize retention, reduce churn, and maximize player lifetime value.

Successfully increased CSAT by ~15% by improving communication strategies and response efficiency. Drove ~20% growth in player retention through personalized VIP engagement and targeted lifecycle campaigns. Reduced churn by ~12% by reactivating inactive high-value players using data-driven win-back strategies. Increased player LTV by ~18% through long-term relationship management and strategic VIP handling. Additionally, boosted overall player engagement by ~25% via optimized campaigns and effective bonus allocation.

Experienced in managing high-value player portfolios, executing performance-driven campaigns, and delivering measurable business impact in fast-paced environments.
#cv
#openwork
#retentionmanager
#support
CV:

https://drive.google.com/file/d/1yAig6OmOLLyaGxis0aRIv86i3S3z6C-Q/view?usp=drivesdk

Contacts:
Mail: [email protected]
TG: @mhasanzadah

Retention Manager / VIP Support Manager

Results-driven Retention Manager with proven expertise in player lifecycle management, VIP client relations, and data-driven engagement strategies within the iGaming industry. Strong track record of utilizing CRM systems, advanced segmentation, and player behavior analytics to optimize retention, reduce churn, and maximize player lifetime value.

Successfully increased CSAT by ~15% by improving communication strategies and response efficiency. Drove ~20% growth in player retention through personalized VIP engagement and targeted lifecycle campaigns. Reduced churn by ~12% by reactivating inactive high-value players using data-driven win-back strategies. Increased player LTV by ~18% through long-term relationship management and strategic VIP handling. Additionally, boosted overall player engagement by ~25% via optimized campaigns and effective bonus allocation.

Experienced in managing high-value player portfolios, executing performance-driven campaigns, and delivering measurable business impact in fast-paced environments.
#cv
#openwork
#retentionmanager
#support
CV:

https://drive.google.com/file/d/1yAig6OmOLLyaGxis0aRIv86i3S3z6C-Q/view?usp=drivesdk

Contacts:
Mail: [email protected]
TG: @mhasanzadah

Retention Manager

Results-driven Retention Manager with proven expertise in player lifecycle management, VIP client relations, and data-driven engagement strategies within the iGaming industry. Strong track record of utilizing CRM systems, advanced segmentation, and player behavior analytics to optimize retention, reduce churn, and maximize player lifetime value.

Successfully increased CSAT by ~15% by improving communication strategies and response efficiency. Drove ~20% growth in player retention through personalized VIP engagement and targeted lifecycle campaigns. Reduced churn by ~12% by reactivating inactive high-value players using data-driven win-back strategies. Increased player LTV by ~18% through long-term relationship management and strategic VIP handling. Additionally, boosted overall player engagement by ~25% via optimized campaigns and effective bonus allocation.

Experienced in managing high-value player portfolios, executing performance-driven campaigns, and delivering measurable business impact in fast-paced environments.
#cv

CV:

https://drive.google.com/file/d/1UlRZari3fn9HswA5pJzSJCCL1E-ZhpLt/view?usp=drivesdk

Contacts:
Mail: [email protected]
TG: @mhasanzadah

Специалист в сфере iGaming с опытом более 2 лет в Retention, VIP-менеджменте и клиентской поддержке (Turkish market).

Ключевые навыки:
• Удержание и реактивация игроков (Retention & Reactivation)
• Работа с VIP-клиентами и high-value пользователями
• Анализ поведения игроков и снижение оттока (churn)
• Персонализированная коммуникация и повышение вовлеченности
• Работа с CRM-системами и сегментацией базы
• Обработка обращений через чат и звонки
• Повышение LTV (Lifetime Value) игроков

Опыт работы:
• Взаимодействие с турецким рынком и поддержка клиентов
• Работа с бонусами, акциями и удержанием игроков
• Управление отношениями с VIP-клиентами

Дополнительно (HR опыт):
• Подбор персонала для команд Turkish Support, Payment и Anti-Fraud
• Полный цикл рекрутинга: поиск, интервью, оценка кандидатов
• Оценка soft skills: коммуникация, стрессоустойчивость, внимательность

Языки:
• Турецкий — родной
• Русский — B2
• Английский — B1

Ориентирован на результат, умею работать с метриками и эффективно взаимодействовать с клиентами в удалённом формате.

Cv: https://drive.google.com/file/d/1ufzJA7jmVR_kYlfV6j11wH7JNU-_sPxd/view?usp=drivesdk

Tg: @mhasanzadah