Retention Manager TR/ VIP Support Manager TR

Results-driven Retention Manager with proven expertise in player lifecycle management, VIP client relations, and data-driven engagement strategies within the iGaming industry. Strong track record of utilizing CRM systems, advanced segmentation, and player behavior analytics to optimize retention, reduce churn, and maximize player lifetime value.

Successfully increased CSAT by ~15% by improving communication strategies and response efficiency. Drove ~20% growth in player retention through personalized VIP engagement and targeted lifecycle campaigns. Reduced churn by ~12% by reactivating inactive high-value players using data-driven win-back strategies. Increased player LTV by ~18% through long-term relationship management and strategic VIP handling. Additionally, boosted overall player engagement by ~25% via optimized campaigns and effective bonus allocation.

Experienced in managing high-value player portfolios, executing performance-driven campaigns, and delivering measurable business impact in fast-paced environments.
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#openwork
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CV:

https://drive.google.com/file/d/1yAig6OmOLLyaGxis0aRIv86i3S3z6C-Q/view?usp=drivesdk

Contacts:
Mail: [email protected]
TG: @mhasanzadah