#CV #VIP #Head #Support #iGaming #Gambling

🎰Head of VIP Depratment

Experienced and dynamic VIP leader with 4 years in the iGaming industry.
Built a VIP department from scratch, managed cross-functional teams, and led 6 international projects - driving player retention, revenue growth, and operational excellence.

⚡️Key Strengths:
__- VIP player retention & loyalty strategy
- Team building, leadership & motivation
- CRM & player ops (chats, tickets, banners, stats)
- Multi-project & cross-geo management (6+ projects)
- KPI & NGR tracking and optimization
- Operational excellence & scalability
- Player journey design, bonus logic, reactivation flows
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🎯Highlights
__- Scaled VIP product line to €1M+ monthly revenue
- Built segmented bonus & reactivation campaigns increasing LTV
- Created team identity (branding, merch), boosted team engagement
- Launched feedback/KPI loop for continuous performance growth
- Daily collaboration with support, BI, devs, finance & clients to align operations with strategy__