#vacancy #techsupport #job #coding #advanced_english

Senior Technical Support Engineer (L2/L3)

About us:

FINOM is a financial-technology startup designed to simplify the life of entrepreneurs in Europe. Our product pools accounting, financial management and banking functions in a single mobile-first product to manage finance as easy as using a smartphone.

We started in 2019, and in April 2020 as a B2B-challenger we gained the support from large venture firms from Silicon Valley such as General Catalyst, Target Global and FJ Labs.

Now we are looking for a Senior Technical Support Engineer.

You will be doing:

• Analyze, locate and support Customers with the solutions of their issues
• Collaborate with internal Development and Testing Teams on issues solving
• Advise our colleagues from different countries on technical matters
• Track tickets in Jira
• Being able writing complex PostgreSQL queries

We expect that you:

• Strive to help customers to find the best solution of their issue
• Have excellent knowledge of database management systems, preferably PostgreSQL
• English at least B2/C1 level, you'll be communicating a lot with foreign colleagues
• Time management – strict compliance with SLA, prompt response. Must have experience with different bug-tracking systems, esp. Jira
• Very good at reading logs
• Excellent understanding of HTTP protocol and network
• Know how to code, language doesn't matter, sometimes you might want to automate a routine task.

We offer:

• Working at fintech project under a contract in a European company;
• The most advanced development technologies;
• Payment for sick leave and vacation;
• Decent salary;
• Bonuses for project success;
• Friendly international team and interesting challenges;
• Attending trainings, conferences;
• Internal Mentoring Program for Knowledge Sharing;
• The ability to influence the processes in the company.
• For applications please forward your CV to telegram @gulchokhramedzhidova