#резюме #cv #ищуработу #opentowork #remote #generalist #operationsmanager #chiefofstaff #businessmanager #righthand #startup #nonprofit #smallbusiness

Hi, I'm Michael - a tech-savvy Operations Partner & Chief of Staff for early-stage startups and small businesses (up to 20 FTE).

I help founders reclaim clarity & time, reduce stress, and scale smart by fixing what's messy and building what works.

My zone of genius is bringing clarity, structure, cohesion, and momentum to people-driven tech-powered orgs.

✅ 20 years in tech
✅ GreenTech, EdTech, HealthTech, Travel, Logistics, FinTech
✅ Europe & North America

**Experience Highlights:
**- 1.7 years - Head of Operations / Delivery Manager at a GreenTech startup (10 teammates).
- 2 years - Customer Researcher / Executive Assistant at tech startups.
- 2 years - HR Specialist at a Hospitality nonprofit (6 PTE).
- 2+ years - Service Delivery / Partner Success Manager at a Travel global nonprofit (20 FTE).
- 2+ years - ICF-accredited Coach helping people over 30 realign their careers.
- 7+ years - Tech & BizOps Analyst (corporates up to 200 FTE).
- 2 years - Startup Mentor (Founders Institute, Techstars).

**Key Achievements:
**- Cut development costs 6x and increased delivery speed by 60% in a GreenTech startup.
- Identified product-market fit risks within 3–6 months in HealthTech and EdTech AI startups.
- Launched 4 online services in 2 years and rebuilt trust with core partners in a global nonprofit travel organization.
- Optimized processes in an educational nonprofit serving 1,300+ educators across 82 countries.

**Skills:
**1. Creating project briefs, pitch decks, job descriptions; building teams.
2. Aligning teammates on personal, team, and business goals.
3. Improving communication & collaboration with the teams to achieve the best outcome.
4. Managing tech teams, vendors, and contractors.
5. Sourcing the right partners, and communicating effectively with clients.
6. Service & product delivery.
7. Improving processes; risk & resource management.
8. Customer support, partner success, hosting events.
9. Documenting essential company/client/partner knowledge in Notion, Confluence, BambooHR, Zendesk.
10. No-code processes automation with n8n; APIs, AI, bots, Airtable, Slack, Notion.
11. Working with Postman, Swagger; creating SQL queries, basic scripts.

Certifications: ICF ACSTH, ICP-APM, ICP-ATF, PSM-1, PSPO-1.

MBTI profile: ESFJ-A
Work format: Remote
Availability: Full-time
Timezones: Between CET & EST
Based in: Batumi, Georgia
Languages: English, Russian**
Salary:** starting with EUR 3000

Interests: Building high-performing teams, business development, AI; GreenTech, Sustainability, Circular Economy, HealthTech, AgeTech, EdTech.

Portfolio: ignite-ops.com

Please feel free to connect via:
linkedin.com/in/michael-y-gordon
[email protected]

DM me for my CV, case studies, or a quick intro call if you're exploring support like this!