#vacancy #limassol #cyprus
VIP Account Support (Day Shift)
iGaming | Limassol, Cyprus | Full-time, office-based | Day shift only (10:00–22:00)

Who we're looking for

We're building a team that treats our highest-value clients the way they actually want to be treated - fast responses, real relationships, and service that goes beyond the script.
If you've supported VIP or premium clients before and know how to keep demanding people happy, while handling high loads - we'd love to talk.

What you'll be doing

Be the main point of contact for VIP clients, while following the internal procedures
Support players via email and messenger - no phone calls
Resolve account, payment and bonus issues quickly and accurately
Guide clients through platform features, bonuses and promotions
Spot early signs of dissatisfaction or churn and flag them before they become a real problem
Escalate complex or compliance-sensitive cases to Risk, Payments and other teams
Keep detailed, up-to-date client profiles in CRM


What we're looking for

1+ year in customer support, VIP support or account management
Excellent English, written and spoken, high typing speed
Good understanding of high-value client psychology and retention
Calm and composed under pressure, comfortable with demanding personalities
Proactive mindset - you don't wait for problems to find you
Comfortable with CRM and ticketing systems
iGamin/FinTech experience will be a big advantage

What's in it for you

Office in central Limassol, full-time on-site
Flexible shifts within 10:00–22:00 - no night shifts
Official contract
Direct line to the Head of VIP - high visibility, fast decisions
Real room to grow within the VIP team


Apply today to join our Team!