#CV


Support specialist with 1+ year of experience in a high-load iGaming environment. Handled 3000+ live chats per month via chat and email, assisting players with payments, withdrawals, bonuses, account issues, KYC verification, and technical problems. Worked as a VIP Support Agent for the last 3 months, communicating with VIP managers and premium players, resolving complex cases and complaints. Experienced with CRM, HelpDesk, Slack, Jira, and Confluence, and regularly collaborated with payments, risk, and VIP teams. Strong multitasking, communication, and problem-solving skills.

Currently looking for remote opportunities as a VIP Manager or Retention Manager. Also open to Support Specialist, CRM, Affiliate, and other iGaming-related roles where I can apply my experience, continue learning, and grow within the industry. Salary expectations: from $1,100/month.