#vacancy #Technical Support Specialist (L1 / Helpdesk) #helpdesk #remote — $1000

Mandatory requirements:

At least 1 year of experience in IT support (Helpdesk / L1)
Confident user of Windows 10/11
Basic understanding of:
Active Directory (users, groups, password resets)
RDS / RDP (connections, common login issues)
Experience working with end users:
remote support (AnyDesk, RDP or similar tools)
ability to explain things without complex technical jargon
Basic networking knowledge:
understanding of IP, DNS, VPN
skills in diagnosing network issues

Will be a plus:

Experience with macOS / iOS
Experience with Jira / Service Desk systems
Understanding of:
VPN (user connections)
email services (Exchange / web)
basic RDS farm concepts

Key responsibilities:

First-line user support:
login issues (RDS, VPN, email)
password resets, account lock/unlock (AD / email / VPN)
basic diagnostics (what is not working and where)
Resolving standard incidents according to procedures
Escalating more complex issues to L2 / L3 with clear details:
actions taken
errors encountered
logs / screenshots attached
Working with tasks in Jira:
logging requests
meeting SLA (first response time — up to 5 minutes)
Following instructions and checklists

Work format:

Fully remote
Shift schedule (including evening and night shifts)

#vacancy #AI Engineer — $4000–6000 | Fintech | #Remote

Required skills:

Experience with LLMs (OpenAI, Claude, LLaMA or similar)
Hands-on experience building RAG systems (knowledge bases, embeddings, retrieval)
Proven experience delivering AI solutions to production
Strong Python skills (FastAPI / async / API integrations)
Experience integrating AI with databases (PostgreSQL)
Experience working with message queues (RabbitMQ)
Understanding of real-time system design
Experience with ASR (speech-to-text) and TTS (text-to-speech)
Understanding of voice/chat AI pipeline architecture
Experience with APIs and microservices architecture
Experience with high-load systems
3+ years of relevant experience
Ability to work with business logic and real customer data

Nice to have:

Experience building voice bots (inbound / outbound)
Background in call centers / fintech / collections
Experience with WebRTC / streaming
Docker / Kubernetes
Experience in call analysis (agent performance evaluation, script compliance)

Responsibilities:

Develop AI chat solutions working with real customer data (CRM, history, statuses)
Build RAG systems based on internal knowledge bases
Develop voice AI bots (inbound and outbound calls)
Integrate AI with internal systems (CRM, ERP, APIs)
Implement dialogue logic based on business scripts and protocols
Analyze calls: transcription, quality assessment, deviation detection
Automate call center operations and improve agent efficiency
Optimize latency and stability of AI solutions in real-time environments
Work with large-scale data (calls, chats, customer history)
Build and scale internal AI services
Collaborate with backend and DevOps teams to integrate AI into products

#vacancy #Cyprus

#Head of Operations
Salary: $2,500 net

We are a Canadian company specializing in the production and distribution of Sports & Outdoors products across North American and European markets. Our products are available on leading online platforms, including Amazon, Shopify, Etsy, and Walmart.

We are currently looking for a Head of Operations to take full ownership of supply chain management and inventory control.

Role & Impact

You will be responsible for ensuring operational efficiency, leading strategic supply chain management, and maintaining optimal inventory levels. This role is critical to sustaining business growth through resource optimization and minimizing operational risks.

You will work closely with cross-functional teams, lead strategic planning initiatives, and manage the operations team.

Key Responsibilities

● Strategic Sourcing & Market Analysis

Conduct market research on Amazon and competitor analysis to identify new product opportunities
Source, audit, and select reliable manufacturers
Diversify supplier base and manage full product launch cycles (NPI)

● Forecasting & Planning (S&OP)

Develop demand forecasting models based on historical data and marketing plans
Lead the S&OP process to align inventory with overall business strategy and prevent stockouts or overstocking

● Inventory & Logistics Management

Manage replenishment cycles and reorder processes
Monitor inventory levels across FBA and third-party warehouses
Optimize stock liquidation strategies

● Supply Chain Optimization & Reimbursement

Continuously improve supply chain efficiency (cost, lead time, risk)
Implement automation tools (ERP/AI solutions)
Manage reimbursement processes with marketplaces and partners

● Team Leadership & Strategy

Lead and grow the operations team
Drive hiring, development, and performance management
Collaborate with top management on strategic planning and budgeting

Requirements

Minimum 3+ years of experience in a similar role (Amazon FBA experience is a strong advantage)
Advanced proficiency in Excel / Google Sheets for forecasting and analytics
Proven experience negotiating with international suppliers (Asia, Europe)
Experience building SOPs and implementing automation tools
English level: Upper-Intermediate or higher
Strong strategic thinking and data-driven decision-making skills
High level of self-organization, ownership, and results orientation in a remote environment

What We Offer

Fully remote work
Schedule: Monday–Friday, 9:00 AM – 6:00 PM (Kyiv time)
Stable compensation with salary paid twice a month
Performance-based bonus system (clear KPIs tied to supply chain efficiency)
Paid vacation and sick leave
Opportunity to build and implement operational strategy in a global e-commerce project

⸻

If you have experience building scalable operations on Amazon, can turn analytics into strategic decisions, and are ready to take ownership of operational excellence — we’d love to receive your resume.