#Vacancy #Удаленно #KeyAccountManager #Payments #Fintech #B2B #Remote #Sales #Partnership**
**
**Strategic Key Account Manager (Payments)
Company: Utorg | Full-time, 100% Remote**

**About the Role:
**We are looking for a commercially sharp Key Account Manager to grow and protect our most strategic merchant and partner relationships. You will be the single point of contact for key accounts, driving revenue, retention and expansion across our payments and crypto processing products.

What you will do:
Own a portfolio of strategic accounts — onboard, grow and retain clients using Utorg's payment infrastructure.
Build deep relationships with decision-makers and technical stakeholders at partner organisations.
Identify upsell and cross-sell opportunities; structure commercial proposals and negotiate contracts.
Collaborate with Product, Compliance, Support and Finance to resolve partner issues and deliver on commitments.
Track account health metrics, revenue forecasts and escalation risks; report to leadership regularly.

**Must-haves:
4+ years in key account management, partnerships or business development in payments, acquiring or fintech.
**Solid understanding of payment processing, merchant acquiring, settlement flows and fee structures.
Proven track record of hitting revenue retention and growth targets.
Strong commercial acumen and negotiation skills.
Excellent written and spoken English; fluent Russian.

**Nice to have:
**Experience with crypto payment gateways or on/off-ramp products.
Existing network among merchants, PSPs or crypto businesses.
Familiarity with compliance and KYB requirements for merchant onboarding.

**Benefits:
**Work from anywhere in the world.
This role includes travel to major industry exhibitions and conferences, offering direct exposure to key market events and opportunities to engage with leading experts.
Competitive base salary plus performance-driven incentives.
High-visibility role with direct influence on company revenue and product direction.


Please apply with a CV and a brief note about a strategic account you grew or saved, your approach and the measurable outcome:https://utorg.teamtailor.com/jobs/6875559-strategic-key-account-manager-payments

#Vacancy #Удаленно #CustomerSupport #Crypto #CryptoCard #CryptoWallet #Fintech #NightShift #Remote #Web3 #L1L2

**Customer Support Specialist (Crypto Card & Wallet, Night Shifts)
Company: Utorg | Work format: Full-time, 100% Remote
**
About the Role:
We are looking for a support specialist who has been in the trenches of crypto card or crypto wallet support — someone who knows what it means when a card transaction is declined at 2 AM, why a withdrawal is stuck on-chain, or how to walk a frustrated user through a failed swap. You will own L1/L2 support for our crypto card and non-custodial wallet products, keeping users and merchants moving in a 24/7 environment.

**What you will do:
Handle complex L1/L2 support tickets end-to-end **— resolve, escalate or route through the ticketing process.
Analyse customer problems related to crypto card transactions, wallet operations and payment processing — identify root causes and deliver clear, accurate solutions.
Monitor and assist customers with payment and processing issues.
Collaborate with Product, Engineering and Compliance to close complex cases and disputes.
Maintain and expand the internal knowledge base.
**Schedule: 2/2 rotation, night shifts 20:00–08:00 UTC+2.
**
Must-haves:
2+ year of hands-on support experience specifically with a crypto card and/or crypto wallet product - this is a hard requirement, not a nice-to-have. A mix of both is strongly preferred.
Deep practical knowledge of card transaction flows (authorisation, settlement, chargebacks), on-chain and off-chain wallet mechanics, crypto payment processing, common failure modes and dispute scenarios.
English B2+ (all customer communication is text-based, no voice); Russian, Belarusian/Ukrainian with strong written skills - correct, clear, professional.
Attention to detail and genuine customer orientation — financial products leave zero room for careless **or approximate answers.
**
Nice to have:
Experience with Zendesk, Intercom or Jira.
Personal crypto experience beyond support - wallets, DeFi, staking.
Degree in STEM or a business-related discipline.

**Benefits:
**Work from anywhere in the world.
Competitive salary with regular performance-based reviews.
Clear career paths — grow vertically within Support or move horizontally across departments.

Please apply with a CV and a brief note describing a complex or unusual case you handled involving a crypto card or wallet. https://utorg.teamtailor.com/jobs/7477092-customer-support-specialist-crypto-night-shifts