#vacancy #hiring #vip #igamnig

🎰 VIP Manager (iGaming)

📝 Responsibilities:
— Manage a portfolio of VIP clients following scripts and internal guidelines.
— Maintain daily/weekly touchpoints (messengers / calls / email) based on individual client needs.
— Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses).
— Control bonus issuance and ensure compliance with terms & conditions.
— Collect and analyze client feedback.
— Handle escalations (payments / verification / risk / support).
— Prepare basic reports as required.

✅ Requirements:
— 1.5–2+ years of experience in iGaming / online casino.
— Proven experience handling client objections.
— Strong understanding of VIP customer service and communication.
— High level of responsibility and attention to detail.
— Stress-resistant, flexible, and adaptive.
— Excellent communication skills.
— Ability to multitask and work in a fast-paced environment.
— Team player mindset.
— Results-driven with understanding of key KPIs.

🌐 Languages:
— English: B2+

✨ Nice to Have:
— Experience working with iGaming B2B CRM systems.

💻 Working Conditions:
— Remote work.
— Flexible start of the working day.

📩 To apply: Write to us in private messages.

#vacancy #hiring #igaming #copywriter

✍️ Copywriter (CRM / Email)

📌 About the Role:
We are looking for a Copywriter to create content for CRM campaigns (email, push, SMS). You will work with templates, adapt texts for different offers, and support marketing communications.

📝 Responsibilities:
— Write email campaigns (sport / casino / promo).
— Prepare push and SMS texts.
— Adapt content for different campaigns and offers.
— Create A/B test variations.
— Work with templates and guidelines.
— Implement edits based on feedback.
— Support content localization for different GEOs.

✅ Requirements:
— 1–2 years in copywriting (digital / CRM / email / SMM).
— Experience writing engaging or sales-driven texts.
— Understanding of basic copywriting principles (CTA, structure, headlines).
— Basic marketing knowledge (offers, audience, funnel).
— Ability to write clearly and concisely.
— English C1.

✨ Nice to Have:
— Experience with email campaigns or performance content.
— Additional languages.

🛠 Tools: Google Docs / Notion / Figma, task trackers

📊 KPIs:
— 95% tasks delivered on time.
— 1–2 rounds of revisions.
— Clear, structured, error-free texts.
— Consistent tone of voice.

💻 Working Conditions:
— Remote work.
— Flexible start of the working day.

📩 To apply: Write to us in private messages.

#vacancy #hiring #igaming #crm #retention

📈 CRM Manager (iGaming / Retention)

📌 About the Role:
We are looking for a CRM Manager to drive player engagement, retention, and lifecycle marketing initiatives. You will be responsible for segmentation, campaign management, and continuous optimization of CRM performance.

📝 Responsibilities:
— Implement and develop RFM segmentation.
— Build and manage CRM content plans by segments.
— Manage communication channels (Email / Push / Onsite).
— Work with casino content (slots, providers, tournaments).
— Personalize offers and player journeys.
— Launch and optimize reactivation campaigns.
— Conduct A/B testing and optimize campaign performance.
— Analyze key metrics (deposits, retention, LTV) and improve efficiency.

✅ Requirements:
— 2+ years of experience in CRM / Retention.
— Experience in iGaming / Casino industry.
— Strong understanding of funnels and key metrics.
— Experience with segmentation (RFM is a plus).
— Analytical mindset and data-driven approach.

🎯 First Months / Probation Goals:
— RFM segmentation implemented.
— CRM plan structured by segments.
— Improved conversion from One → Active users.
— Reactivation campaigns launched.
— Increased efficiency of CRM communications.
— Measurable improvements through A/B testing and analytics.

💼 What We Offer:
— Competitive salary.
— Work permit support.
— 5/2 working schedule.
— Flexible start of the working day.

📩 To apply: Write to us in private messages.