#vacancy #Head of Data Analytics #Cyprus Pathos

Salary: $3500-4000

We are looking for a Head of Data Analytics who will build the company’s analytical strategy, lead the analytics team, and develop a strong data-driven culture across the organization.

Responsibilities:
• Develop the company’s analytics strategy and build a comprehensive analytical ecosystem.
• Lead and manage the analytics team: goal-setting, task prioritization, coaching, and performance oversight.
• Design and implement metrics systems, KPIs, and dashboards for various departments.
• Prepare analytical reports, presentations, and recommendations for senior management.
• Optimize data collection, processing, and storage processes.
• Promote and develop a data-driven culture within the company.
• Collaborate with IT, marketing, sales, finance, and product teams on analytical initiatives.

Requirements:
• 2+ years of experience in a senior or lead analytics role.
• Strong understanding of BI tools (Power BI, Tableau, Looker, etc.).
• Solid experience with SQL and database management.
• Proven experience in building analytical infrastructure and managing a team.
• Knowledge of statistics, data analysis methods, product and business metrics.
• Ability to transform data into actionable business insights.
• Strong presentation skills, structured thinking, and project management abilities.
• Nice to have: experience with Python/R, ML models, ETL processes, Data Warehouses.

Personal qualities:
• Strong leadership skills and ability to inspire a team.
• Analytical mindset and systematic thinking.
• Excellent communication and stakeholder management skills.

#vacancy #Contact Center Supervisor FinTech #Cyprus

📍 Office in Paphos, on-site only
💶 Salary: €2500
🇺🇦 Ukrainian candidate preferred

We are looking for a strong, people-oriented, and motivating Contact Center Supervisor who can keep the team aligned, develop agents, and maintain a high level of service quality.

Your Responsibilities
• Monitor operator performance: discipline, quality, script adherence.
• Conduct quick briefings and provide daily team support.
• Listen to calls and provide constructive feedback.
• Train newcomers and develop existing operators.
• Monitor KPIs: SLA, response speed, conversion, quality.
• Manage schedules, tasks, and workload distribution.
• Handle complex or escalated customer cases.
• Prepare short shift and performance reports.

Who You Are
• Experience as a supervisor or senior operator (6–12 months preferred).
• Able to manage a team and maintain discipline.
• Analytical and confident with spreadsheets.
• Stress-resistant, tactful, and strong in communication.
• Initiative-driven, flexible, and responsible.

Nice to Have
• Experience in financial services, lending, or sales.
• Skills in coaching or conducting mini-trainings.
• Understanding of contact center logic and workflows.

We Offer
• Real growth opportunities up to a department lead.
• Clear processes and consistent HR support.