#vacancy #hiring #fintech #technicalsupport #jobsEU #vacancy #supportmanager #warsaw

Position: Technical Support Manager.
Location: EU and CIS (remote).**
Employment type: **Full-time.
Salary: 3500 EUR.


About the Role:

We are looking for a Technical Support Manager — a professional who speaks both the language of technologies and the language of clients.
This role combines technical expertise, analytical mindset, and account management excellence — ideal for those who thrive at the intersection of IT systems and client success.

Responsibilities

Technical Operations:

-Handle client inquiries via Telegram and email with precision and empathy.
-Register and track incidents in the internal ticketing system; monitor issue resolution.
-Troubleshoot and localize technical incidents within your area of responsibility.
-Escalate complex issues to the development or second-line support teams.
-Investigate incidents, analyze logs, and interact with banks, payment systems, and third-party services.
-Manage system users and internal entities (transactions, projects) in both test and production environments.
-Generate and deliver analytical reports; formulate requirements for new report formats.
-Contribute to the development of internal knowledge bases and service-level improvements.

Client & Account Management:

-Maintain proactive and consistent communication with clients.
-Build trust-based relationships and ensure client satisfaction and retention.
-Take full ownership of each client request — coordinate across teams to deliver solutions without “ping-pong”.
-Collaborate closely with the Head of Account Management and business units.
-Continuously learn client communication best practices and business logic behind technical processes.
-Provide feedback from clients to improve products and internal workflows
-Attending industry. exhibitions and trade shows.

Requirements:

3+ years of experience in technical support or a similar role.
-Experience working in a payment company / fintech environment is a must.
-Advanced PC skills and strong technical literacy in IT terminology.
-Experience with Windows OS and office software at a proficient level.
-Basic knowledge of HTML and Linux systems; Git experience is a plus.
-Technical or engineering background (degree or ongoing studies).
-Excellent command of Russian; competent written and verbal English (Intermediate+).
-High sense of responsibility, accuracy, learning agility, and emotional resilience.
-Strong communication and problem-solving mindset.
-Candidate location - EU, preferably Warsaw, Poland.

What We Offer:

-A role at the intersection of technology and business — real influence on both sides.
-Supportive and professional team culture.
-Opportunities for rapid learning and growth in the fintech domain.
-5/2 schedule with flexibility during incident response periods.

To apply: @Anny_Sunrise