Customer Support Specialist
#vacancy #job #fulltime #remote #customersupport

Location: World
Salary: from 750 euro gross

Firebird Tours is a travel company that organizes private and small group tours in Europe. We are now hiring for the position of Customer Support Specialist. This is your chance to join a vibrant international company that is organizing amazing journeys to Europe.

Customer service specialist responsibilities:
- Communicating with customers over email, live chat, cases and phones;
- Find solutions to a wide range of standard and unique situations, driving it to resolutions;
- Help customers with a wide range of questions, including enhancement and add ons for their booked trips;
- Communicating with other departments of the company with a sole focus to ensure that customers have fantastic experience during their trip.
**
Expectations from you:**
- Experience of 1-2 years in a Customer service team is a big plus;
- Solid level of English (C1);
- Solid computer skills (nothing too difficult - emails, google docs, etc. Whatever you don’t know we will teach you);
- Be ready to work in shifts;
- Be ready to work hard and to play hard. We have a healthy working environment conducive for success, learning and growth. A great opportunity to learn, earn, and to build a career in an international travel company.

We offer:
- Competitive compensation based on interview results;
- Opportunity to build a stellar career in a fast-growing international travel company;
- Opportunity to work with advanced top-of-the-line software for travel management;
- Interesting, challenging tasks and a world-class team.

📩 If interested, please send your resume/CV to: [email protected] 📩