#vacancy #support #helpdesk #crypto #blockchain #fintech #financesupport #1stlinesupport #2ndlinesupport #l1support #l2support

**Technical Support Manager - Cryptoprocessing

UTORG** is a fintech company holding VASP licenses and operating in 187 countries. We build digital products at the intersection of DeFi and TradFi, leveraging the world's cutting-edge technology.

Now, we are looking for a Technical Support Manager who will strengthen our team and contribute to the success of our products and the bright future of Web3.
As a Technical Support Manager within our Partner Integration department, you will play a pivotal role in supporting our Cryptoprocessing product. Merchants rely on us to integrate our on-ramp and off-ramp services, and as we scale, your expertise will ensure seamless integration and ongoing support. This position is crucial for maintaining strong relationships with our partners and ensuring their technical needs are met effectively.

Work format: remote
Employment: full-time
Salary range: 800-1500 USD

Merchant Integration Support:

● Assist merchants during the integration of our on-ramp and off-ramp services;
● Provide post-production support when merchants add new payment methods;
● Understand and navigate our API structure to guide merchants' technical teams accurately.

Technical Issue Resolution:

● Identify, analyze, and troubleshoot technical issues faced by merchants;
● Provide effective and timely solutions to ensure uninterrupted service.

Progress Tracking and Reporting:

● Monitor the progress of merchant integrations;
● Report any roadblocks or challenges to relevant internal teams promptly.

Workflow Optimization:

Optimize and automate repetitive workflow activities to enhance efficiency.

**Internal Collaboration:
**
Interact directly with internal teams such as DevOps, Backend, and Commercial to maintain infrastructure, troubleshoot bugs, and integrate data.

Our expectations:

● At least 1 year of experience as an L1/L2 support specialist;
● English: Minimum B2 level proficiency;
● Some knowledge of HTTP protocol and REST API and you know how to work with Postman.

Work schedule:

● Monday to Friday (5 days a week with 2 days off).
● Night shifts are not required.
● Working Hours (UTC+2):
  Option 1: 8:00 AM – 5:00 PM
  Option 2: 12:00 PM – 9:00 PM

You can apply for a vacancy at https://utorg.bamboohr.com/careers/62 👨‍💻💫

#vacancy #informationsecurity #cybersecurity #senior 

Information Security Specialist 🥷

UTORG is a fintech company holding VASP licenses and operating in 187 countries. We build digital products at the intersection of DeFi and TradFi, leveraging the world's cutting-edge technology.

Now, we are looking for a experienced Information Security Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.

Work format: remote
Employment: full-time
Salary range: 4500-6500 USD

=========

**What you are expected to do
**
● Evaluate, implement, and manage security systems and products;
● Monitor and respond to emerging security issues, threats, and trends;
● Executes necessary security reconfigurations;
● Integrates emerging security standards and protocols;
● Develops tools to monitor and counter emerging threats;
● Lead technical assessments and response during security incidents;
● Communicate incident updates to management;
● Design and deliver Security Awareness training to staff;
● Addresses security breaches by applying fixes and security patches;
● Responsible for the implementation and maintenance of PCI DSS and GDPR compliance systems.

**The Skills and Experience You Bring:
**
● Availability of security certification;
● Good understanding of developing and implementing system security policies based on best practices;
● English proficiency of at least C1.

**Why join us?

**As a promising and ambitious team, we are flexible and open to new ideas. We are not a corporation, so everyone can influence the project. Our culture is based on empathy, innovation, and out-of-the-box thinking. We are looking for people with unique perspectives and diverse backgrounds.

**Being a part of the team means:
**
● Millions of people across the world will see the results of your work;
● You will engage with world-leading companies;
● Budget for professional development (training programs of your choice);
● Flexible working hours;
● We are fully remote;
● Paid vacation and sick leave;
● Frequent bonuses for good performance.

You can apply for a vacancy at https://utorg.bamboohr.com/careers/47 👨🏼‍💻