Channels / CY iT HR
CY iT HR
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#vacancy #remote #support #L1
🔥 Role: Technical Support Agent (L1)
👩💻 Company: IREV
🌎 Location: Warsaw, Poland or remote
⏰ Job type: Full-time
📩HR tg @iana_hr_irev
Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
Key Responsibilities:
• Provide efficient online chat support via communication channels such as Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
• Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
• Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
• Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
• Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
• Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.
Our ideal candidate will possess:
• Advanced proficiency in the English language (C1 level) and Russian (C1 level)
• Minimum 0.5 year of relevant experience in customer service or support.
• Background in IT would be advantageous.
• Customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.
Benefits:
• Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
• Full remote work (from any part of the world) or on-site work in the central office in Limassol.
• Work-shifts (from 9:30 till 18:00 or from 15:30 to 00:00 UTC + 03).
• Competitive salary based on experience and skills.
• Ability to grow with the company within a transparent Grade System.
• Enjoy a generous vacation package of 21 working days accumulating per year.
• Take advantage of 7 paid sick leaves annually, no doctor's note required.
• An inclusive and adaptable company culture.
• Team Buildings and Happy hours.
At IREV, we believe that our success is built on the success of our employees. We are committed to providing a positive and rewarding work environment where everyone has the opportunity to thrive and contribute to our shared goals. If you are looking for a challenging and rewarding role that allows you to grow and develop your skills, we encourage you to apply for this position!
If you are passionate about affiliate marketing, have a proven track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!"
🔥 Role: Technical Support Agent (L1)
👩💻 Company: IREV
🌎 Location: Warsaw, Poland or remote
⏰ Job type: Full-time
📩HR tg @iana_hr_irev
Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
Key Responsibilities:
• Provide efficient online chat support via communication channels such as Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
• Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
• Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
• Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
• Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
• Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.
Our ideal candidate will possess:
• Advanced proficiency in the English language (C1 level) and Russian (C1 level)
• Minimum 0.5 year of relevant experience in customer service or support.
• Background in IT would be advantageous.
• Customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.
Benefits:
• Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
• Full remote work (from any part of the world) or on-site work in the central office in Limassol.
• Work-shifts (from 9:30 till 18:00 or from 15:30 to 00:00 UTC + 03).
• Competitive salary based on experience and skills.
• Ability to grow with the company within a transparent Grade System.
• Enjoy a generous vacation package of 21 working days accumulating per year.
• Take advantage of 7 paid sick leaves annually, no doctor's note required.
• An inclusive and adaptable company culture.
• Team Buildings and Happy hours.
At IREV, we believe that our success is built on the success of our employees. We are committed to providing a positive and rewarding work environment where everyone has the opportunity to thrive and contribute to our shared goals. If you are looking for a challenging and rewarding role that allows you to grow and develop your skills, we encourage you to apply for this position!
If you are passionate about affiliate marketing, have a proven track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!"
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