#vacancy #remote #junior #support

We are looking for a Support Operator to join our rapidly growing team.

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What You Will Be Doing:
• Responding to Customer Queries: Engaging with customers who initiate chat conversations seeking assistance, information, or support. 
• Problem Solving: Analyzing customer issues and providing solutions or answers to their questions. 
• Gaining a deep understanding of the company's products or services to provide accurate and helpful information to customers. 
• Listening to and empathizing with customers who have complaints, working to find resolutions that satisfy both the customer and company policies. 
• Documenting Interactions: Keeping accurate records of chat interactions, including customer details, issues, and resolutions. This documentation is often used for reference and analysis. 
• Continuous Learning: Staying updated on product or service changes, updates, and industry trends to provide the most relevant and accurate assistance. 
• Feedback and Improvement: Providing feedback to management regarding common customer issues, suggestions for improvement, and ways to enhance the chat support process. 
• Team Collaboration: Collaborating with other customer support team members, supervisors, and specialists when dealing with complex or escalated issues.

**About You:
** • Fluent English (B2+). 
• Previous experience in customer support will be a plus. 
• Excellent communication skills, empathy, adaptability. 
• Time management skills. 
• Overall positive attitude.

**What We Offer:
**💻Fully remote work, you can be productive from wherever you are
🌴Paid vacation, sick leave, and holidays
📋Cooperation in terms of the service agreement
📈We support professional growth within the company and help develop needed skills. Also, we sponsor educational activities, trainings, events, and conferences.
🔒Working with a product that matters. Our technology helps to protect millions of users and many online services worldwide.
🌎International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.

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#jobopening #supportjobs