Channels / CY iT HR
CY iT HR
@cyprusithr · supergroup
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Anastasia
📎 Webpage (not supported)
#vacancy #CS #CustomerSupport #TechSupport #CustomerSuccess #support #Limassol #fulltime #remote
🔥 Role: Tech Support Spesialist
👩💻 Company: IREV
🌎 Location: Cyprus
⏰ Job type: Full-time
🔍 Experience: junior, 0,5+ year in tech support would be advantage
IREV is a revolutionary performance marketing company for escalating partnerships and performance.
We are seeking passionate individuals to join our Customer Support team and assist us in maintaining a high level of product support.
Key Responsibilities:
• Provide efficient online chat support via communication channels such as Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
• Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
• Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
• Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
• Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
• Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.
Our ideal candidate will possess:
• Advanced proficiency in English (C1 level).
• A minimum of 0,5 y of relevant experience in customer service or support.
• A background in IT would be a great advantage.
• A customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Work-shifts (from 9:30 till 18:00 or from 15:30 to 00:00 UTC + 03).
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year, with paid vacation available after just 3 months of continuous employment.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
If you are passionate about affiliate marketing, have a proven track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
🔥 Role: Tech Support Spesialist
👩💻 Company: IREV
🌎 Location: Cyprus
⏰ Job type: Full-time
🔍 Experience: junior, 0,5+ year in tech support would be advantage
IREV is a revolutionary performance marketing company for escalating partnerships and performance.
We are seeking passionate individuals to join our Customer Support team and assist us in maintaining a high level of product support.
Key Responsibilities:
• Provide efficient online chat support via communication channels such as Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
• Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
• Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
• Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
• Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
• Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.
Our ideal candidate will possess:
• Advanced proficiency in English (C1 level).
• A minimum of 0,5 y of relevant experience in customer service or support.
• A background in IT would be a great advantage.
• A customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Work-shifts (from 9:30 till 18:00 or from 15:30 to 00:00 UTC + 03).
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year, with paid vacation available after just 3 months of continuous employment.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
If you are passionate about affiliate marketing, have a proven track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
📎 Webpage (not supported)
#vacancy #CS #CustomerSupport #TechSupport #CustomerSuccess #support #integration #Limassol #fulltime
🔥 Role: Integration manager
👩💻 Company: IREV
🌎 Location: Limassol, Cyprus
⏰ Job type: Full-time
IREV is a revolutionary performance marketing company for escalating partnerships and performance. We are on the lookout for a skilled Integration Manager to join our team. This role is crucial for maintaining high-quality technical support and facilitating the seamless integration of our software with client systems.
Key Responsibilities:
• Deliver outstanding technical support through chat services, messaging apps, and our ticketing system, ensuring client issues are resolved efficiently.
• Oversee the setup and continuous updating of external software integrations, ensuring flawless functionality and client satisfaction.
• Work directly with our development team to refine software integrations and troubleshoot issues, enhancing our product’s compatibility and performance.
• Utilize tools such as Postman for effective API management and maintain meticulous API documentation to support client needs and developer requirements.
• Actively manage communications with clients about ongoing integrations and updates, ensuring they are informed and satisfied with the progress.
Our ideal candidate will possess:
• Advanced proficiency in English; knowledge of Russian is a plus.
• A minimum of 1 year of experience in technical support or a client-facing role within the IT or marketing sectors.
• Demonstrated experience with API management and external software integrations.
• Strong problem-solving skills and the ability to work independently.
• Exceptional communication skills, capable of effectively coordinating between clients and technical teams.
• A commitment to continuous learning and adaptation in a fast-paced industry.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Office in the heart of Limassol.
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
If you are passionate about affiliate marketing, have a proven track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
🔥 Role: Integration manager
👩💻 Company: IREV
🌎 Location: Limassol, Cyprus
⏰ Job type: Full-time
IREV is a revolutionary performance marketing company for escalating partnerships and performance. We are on the lookout for a skilled Integration Manager to join our team. This role is crucial for maintaining high-quality technical support and facilitating the seamless integration of our software with client systems.
Key Responsibilities:
• Deliver outstanding technical support through chat services, messaging apps, and our ticketing system, ensuring client issues are resolved efficiently.
• Oversee the setup and continuous updating of external software integrations, ensuring flawless functionality and client satisfaction.
• Work directly with our development team to refine software integrations and troubleshoot issues, enhancing our product’s compatibility and performance.
• Utilize tools such as Postman for effective API management and maintain meticulous API documentation to support client needs and developer requirements.
• Actively manage communications with clients about ongoing integrations and updates, ensuring they are informed and satisfied with the progress.
Our ideal candidate will possess:
• Advanced proficiency in English; knowledge of Russian is a plus.
• A minimum of 1 year of experience in technical support or a client-facing role within the IT or marketing sectors.
• Demonstrated experience with API management and external software integrations.
• Strong problem-solving skills and the ability to work independently.
• Exceptional communication skills, capable of effectively coordinating between clients and technical teams.
• A commitment to continuous learning and adaptation in a fast-paced industry.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Office in the heart of Limassol.
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
If you are passionate about affiliate marketing, have a proven track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
📎 Webpage (not supported)
#vacancy #QA #manualQA #Tester #Limassol #fulltime #onsite
🔥 Role: Quality Assurance (QA) Engineer
👩💻 Company: IREV
🌎 Location: Limassol, Cyprus
⏰ Job type: Full-time
IREV is a revolutionary performance marketing company for escalating partnerships and performance. IREV is looking for a highly motivated Quality Assurance Engineer to join our team and work on the development of our SaaS platform.
Key Responsibilities:
• Perform all types of testing from unit up to end-to-end testing.
• Prepare documentation related to testing processes.
• Learn and become proficient in the use of various testing tools, including postman/Postman, Charles, Jira, TestRail (Allure TestOps), JMeter.
• Collaborate with cross-functional teams to identify and resolve quality assurance issues.
• Review and analyze system specifications to identify quality requirements.
• Participate in the design and development of test cases and test plans.
• Execute test cases and report defects.
• Track defects and monitor the progress of defect resolution.
• Participate in the creation and maintenance of test data.
Our ideal candidate will possess:
• At least 1,5 years of experience in manual testing.
• Experience working in a CRM system is a great plus.
• Familiarity with postman/Postman, Charles, Jira, TestRail (Allure TestOps), and JMeter.
• Ability to write clear, concise, and comprehensive test cases.
• Familiarity with Agile development methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Bachelor's degree in computer science or a related field is a plus.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Office in the heart of Limassol.
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
If you are passionate about affiliate marketing, have a proven track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
🔥 Role: Quality Assurance (QA) Engineer
👩💻 Company: IREV
🌎 Location: Limassol, Cyprus
⏰ Job type: Full-time
IREV is a revolutionary performance marketing company for escalating partnerships and performance. IREV is looking for a highly motivated Quality Assurance Engineer to join our team and work on the development of our SaaS platform.
Key Responsibilities:
• Perform all types of testing from unit up to end-to-end testing.
• Prepare documentation related to testing processes.
• Learn and become proficient in the use of various testing tools, including postman/Postman, Charles, Jira, TestRail (Allure TestOps), JMeter.
• Collaborate with cross-functional teams to identify and resolve quality assurance issues.
• Review and analyze system specifications to identify quality requirements.
• Participate in the design and development of test cases and test plans.
• Execute test cases and report defects.
• Track defects and monitor the progress of defect resolution.
• Participate in the creation and maintenance of test data.
Our ideal candidate will possess:
• At least 1,5 years of experience in manual testing.
• Experience working in a CRM system is a great plus.
• Familiarity with postman/Postman, Charles, Jira, TestRail (Allure TestOps), and JMeter.
• Ability to write clear, concise, and comprehensive test cases.
• Familiarity with Agile development methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Bachelor's degree in computer science or a related field is a plus.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Office in the heart of Limassol.
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
If you are passionate about affiliate marketing, have a proven track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
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