#vacancy #operations #manager #payment

Mercuryo is an international company that creates a new generation of financial services for the business sector.

We are currently seeking a Operations Manager, Payment providers

Responsibilities:
— Ensure smooth operation of the related IT systems and business processes
— Oversee daily metrics and adjust admin settings accordingly
— Assist the team and partners on handling special cases, take a lead in investigation of the root cause
— Oversee production support teams, user technical support, production job schedules
— Handle tech related issues on payment providers’ integrations, including consulting of tech teams
— Lead the improvements of the business processes related to payment providers
— Monitor and keep the related product metrics within the set targets and boundaries, including the metrics for costs, profit, risk levels etc.
— Manage relationships with third-party vendors for support and project management
— Keeping the related product documentation full and up-to-date
— Understand and track applicable regulatory and reporting requirements
— Manage periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
— Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
— Perform any other duties as required or assigned

Requirements:
— Bachelor’s degree or equivalent in Information Technology, or related field
— 2+ years’ experience working in Operations management, Project management or related role in payment processing / internet acquiring / other payments related service.
— Knowledge of functioning of PSPs (payment service providers), payment systems
— Familiarity of accounting of payment transactions
— Experience working with vendor contracts and licensing
— External customer-facing production support experience
— Detail-oriented, with superior verbal and written communication skills
— Strong critical thinker with problem solving attitude
— Excellent organizational skills with the ability to juggle multiple tasks at once
— Proactive mindset
— Strong analytical skills
— Skilled in Microsoft Excel
— Confident spoken and written English and Russian

What We Offer:
— Competitive salary.
— Bonuses and salary adjustments based on your performance.
— An attractive compensation and benefits package tailored to your needs.
— Professional development opportunities, innovative work environment, challenging tasks, and access to a powerful technical stack.
— The chance to introduce your ideas; constructive creativity and proactivity are encouraged and valued.
— A straightforward strategy, a democratic work environment, a friendly team, a healthy atmosphere, and respect for your opinions.
— Access to highly-qualified management always within your reach.

If you are interested in this vacancy, please contact me @kristinaknyaz.

We eagerly await your resumes! 🤗