#vacancy #payments #fintech


Job Opening: Payment Analyst

Company Overview:
We are a dynamic fintech company specializing in Fintech, committed to providing seamless and secure financial transactions. We're currently seeking a detail-oriented and proactive Payment Analyst to join our team.

Key Responsibilities:

Customer Claims Resolution:

Address and investigate customer claims received from the support team.
Conduct in-depth analysis of lost transactions, unexpected deductions, and double charges.
Initiate refunds when necessary to ensure customer satisfaction.
Transaction History Analysis:

Analyze customer transaction histories to extract decline reasons and financial patterns.
Implement preventive measures to mitigate further declines for specific cards or customers.
Traffic Analysis and Partner KPIs:

Perform daily traffic analysis to track partner key performance indicators (KPIs).
Monitor transaction volumes, approval rates, and sort errors to enhance channel efficiency.
Communication with PSPs:

Liaise with Payment Service Providers (PSPs) regarding metrics, ad-hoc issues, and customer claims resolution.
Ensure effective communication for swift issue resolution and continuous improvement.
Chargeback Support:

Provide support for incoming chargebacks.
Collaborate with the support team to collect KYC and relevant documents to fulfill chargeback requirements.
Qualifications:

Proven experience in a similar role within a fintech or online gambling environment.
Strong analytical skills with the ability to extract meaningful insights from transaction data.
Familiarity with payment processing, chargebacks, and KYC procedures.
Excellent communication skills to interact with internal teams and external partners effectively.

Salary up to 2500€

🕒 Candidate journey: CV review → HR Interview → Technical interview → Final interview → Offer

🚩Job type - full-time
📍Location - Limassol, Cyprus
I'm waiting for your questions and resumes at [email protected]