Channels / CY iT HR
CY iT HR
@cyprusithr · supergroup
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Anastasia
📎 Webpage (not supported)
#vacancy #CS #CustomerSupport #TechSupport #CustomerSuccess #Limassol #fulltime #remote
🔥 Role: Tech Support Spesialist
👩💻 Company: IREV
🌎 Location: remote
⏰ Job type: Full-time
🔍 Experience: junior, 0,5+ year in tech support would be advantage
IREV is a revolutionary performance marketing company for escalating partnerships and performance.
We are seeking passionate individuals to join our Customer Support team and assist us in maintaining a high level of product support.
Key Responsibilities:
• Provide efficient online chat support via communication channels such as Zendesk, Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
• Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
• Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
• Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
• Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
• Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.
Our ideal candidate will possess:
• Advanced proficiency in English (C1 level).
• A minimum of 0,5 y of relevant experience in customer service or support.
• A background in IT would be a great advantage.
• A customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Remote work.
•Work-shifts (from 9:30 till 18:00 or from 15:30 to 00:00 UTC + 03).
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year, with paid vacation available after just 3 months of continuous employment.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
If you are passionate about affiliate marketing, have a proven sales track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
🔥 Role: Tech Support Spesialist
👩💻 Company: IREV
🌎 Location: remote
⏰ Job type: Full-time
🔍 Experience: junior, 0,5+ year in tech support would be advantage
IREV is a revolutionary performance marketing company for escalating partnerships and performance.
We are seeking passionate individuals to join our Customer Support team and assist us in maintaining a high level of product support.
Key Responsibilities:
• Provide efficient online chat support via communication channels such as Zendesk, Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
• Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
• Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
• Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
• Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
• Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.
Our ideal candidate will possess:
• Advanced proficiency in English (C1 level).
• A minimum of 0,5 y of relevant experience in customer service or support.
• A background in IT would be a great advantage.
• A customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Remote work.
•Work-shifts (from 9:30 till 18:00 or from 15:30 to 00:00 UTC + 03).
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year, with paid vacation available after just 3 months of continuous employment.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
If you are passionate about affiliate marketing, have a proven sales track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
📎 Webpage (not supported)
#vacancy #lead #techlead #developer #node.js #typesript #angular
🎯**Role: Tech Lead
🚀Company: IREV
👩💻Seniority lvl: Senior/Lead
⌛️Job type: Full-time
🌎Location: remote or Limassol, Cyprus**
📩HR @hr_irev
IREV is looking for a skilled and experienced Tech Lead to join our team and work on the development of our SaaS platform.
Key Responsibilities:
•Lead the entire product development team, providing clear direction and guidance to foster a collaborative and efficient work environment.
•Evaluate project requirements and distribute tasks among team members, ensuring alignment with project goals and taking into account individual skillsets.
•Monitor progress, address challenges promptly, and optimize resource allocation for maximum efficiency.
•Conduct code reviews, emphasizing code quality, adherence to coding standards, and continuous improvement.
•Collaborate with team members to implement best practices, ensuring a high standard of code throughout the development process.
•Mentor junior developers, providing guidance on technical challenges and professional development.
•Facilitate knowledge transfer within the team, promoting a culture of continuous learning and skill enhancement.
•Take a proactive role in feature development and ongoing maintenance of the Lead •Distribution product using Node.js and Angular.
•Ensure seamless integration between the backend and frontend components for a cohesive user experience.
•Optimize the performance of the platform by implementing caching, database optimization, and other best practices.
•Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
**Our ideal candidate will possess:
**•Minimum 3 years of commercial experience using TypeScript (Node.js and Angular) in a professional setting.
•Proven track record of at least 1 year in a managerial or team lead role.
•Proficient in English, both written and spoken, at a B2 level or higher.
•Experience with relational databases such as PostgreSQL.
•Familiarity with Docker and Git version control system
•Knowledge of OOP, SOLID principles, and design patterns
•Deep understanding of web technologies, client-server communication, and RESTful API design.
•Experience in developing Software as a Service (SaaS) applications.
•Experience in building CRM or ERP systems.
•Strong problem-solving skills and the ability to make sound decisions under pressure.
•Excellent interpersonal and communication skills.
•Experience with Agile methodologies and project management tools such as JIRA or Trello is a plus.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Comfortable office in the heart of Limassol or a fully remote job.
•Competitive compensation package that reflects your skills and experience.
•A transparent grade system that allows you to track your progress and grow within the company.
•Enjoy a generous vacation package of 21 working days per year, with paid vacation available after just 3 months of continuous employment.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
Boost your career as a Tech Lead with us! Join a dynamic team that values growth, ethics, and professional bonds. Shape our SaaS platform's future. Join now!
📩HR @hr_irev
🎯**Role: Tech Lead
🚀Company: IREV
👩💻Seniority lvl: Senior/Lead
⌛️Job type: Full-time
🌎Location: remote or Limassol, Cyprus**
📩HR @hr_irev
IREV is looking for a skilled and experienced Tech Lead to join our team and work on the development of our SaaS platform.
Key Responsibilities:
•Lead the entire product development team, providing clear direction and guidance to foster a collaborative and efficient work environment.
•Evaluate project requirements and distribute tasks among team members, ensuring alignment with project goals and taking into account individual skillsets.
•Monitor progress, address challenges promptly, and optimize resource allocation for maximum efficiency.
•Conduct code reviews, emphasizing code quality, adherence to coding standards, and continuous improvement.
•Collaborate with team members to implement best practices, ensuring a high standard of code throughout the development process.
•Mentor junior developers, providing guidance on technical challenges and professional development.
•Facilitate knowledge transfer within the team, promoting a culture of continuous learning and skill enhancement.
•Take a proactive role in feature development and ongoing maintenance of the Lead •Distribution product using Node.js and Angular.
•Ensure seamless integration between the backend and frontend components for a cohesive user experience.
•Optimize the performance of the platform by implementing caching, database optimization, and other best practices.
•Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
**Our ideal candidate will possess:
**•Minimum 3 years of commercial experience using TypeScript (Node.js and Angular) in a professional setting.
•Proven track record of at least 1 year in a managerial or team lead role.
•Proficient in English, both written and spoken, at a B2 level or higher.
•Experience with relational databases such as PostgreSQL.
•Familiarity with Docker and Git version control system
•Knowledge of OOP, SOLID principles, and design patterns
•Deep understanding of web technologies, client-server communication, and RESTful API design.
•Experience in developing Software as a Service (SaaS) applications.
•Experience in building CRM or ERP systems.
•Strong problem-solving skills and the ability to make sound decisions under pressure.
•Excellent interpersonal and communication skills.
•Experience with Agile methodologies and project management tools such as JIRA or Trello is a plus.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Comfortable office in the heart of Limassol or a fully remote job.
•Competitive compensation package that reflects your skills and experience.
•A transparent grade system that allows you to track your progress and grow within the company.
•Enjoy a generous vacation package of 21 working days per year, with paid vacation available after just 3 months of continuous employment.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
Boost your career as a Tech Lead with us! Join a dynamic team that values growth, ethics, and professional bonds. Shape our SaaS platform's future. Join now!
📩HR @hr_irev
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