Channels / CY iT HR
CY iT HR
@cyprusithr · supergroup
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Anastasia
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#vacancy #CS #CustomerSupport #TechSupport #CustomerSuccess #Limassol #fulltime #remote
🔥 Role: Tech Support Spesialist
👩💻 Company: IREV
🇨🇾 Location: Limassol
⏰ Job typr: Full-time
🔍 Experience: junior, 0,5+ year in tech support would be advantage
IREV is a revolutionary performance marketing company for escalating partnerships and performance.
We are seeking passionate individuals to join our Customer Support team and assist us in maintaining a high level of product support.
Key Responsibilities:
• Provide efficient online chat support via communication channels such as Zendesk, Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
• Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
• Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
• Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
• Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
• Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.
Our ideal candidate will possess:
• Advanced proficiency in English (C1 level).
• A minimum of 0,5 y of relevant experience in customer service or support.
• A background in IT would be a great advantage.
• A customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Remote or Comfortable office in the central office of Limassol, Cyprus.
•Work-shifts (from 9:30 till 18:00 or from 15:30 to 00:00 UTC + 03).
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year, with paid vacation available after just 3 months of continuous employment.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
If you are passionate about affiliate marketing, have a proven sales track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
🔥 Role: Tech Support Spesialist
👩💻 Company: IREV
🇨🇾 Location: Limassol
⏰ Job typr: Full-time
🔍 Experience: junior, 0,5+ year in tech support would be advantage
IREV is a revolutionary performance marketing company for escalating partnerships and performance.
We are seeking passionate individuals to join our Customer Support team and assist us in maintaining a high level of product support.
Key Responsibilities:
• Provide efficient online chat support via communication channels such as Zendesk, Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
• Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
• Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
• Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
• Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
• Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.
Our ideal candidate will possess:
• Advanced proficiency in English (C1 level).
• A minimum of 0,5 y of relevant experience in customer service or support.
• A background in IT would be a great advantage.
• A customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.
Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
•Remote or Comfortable office in the central office of Limassol, Cyprus.
•Work-shifts (from 9:30 till 18:00 or from 15:30 to 00:00 UTC + 03).
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year, with paid vacation available after just 3 months of continuous employment.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.
If you are passionate about affiliate marketing, have a proven sales track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
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