#vacancy #Limassol
#Cyprus #hybrid #productionsupport #siteassurance

Site Assurance Engineer
**Company: FxPro
Location: Limassol, Cyprus
Work in shifts - morning - 5am-2pm, evening - 10am-7pm
**
We are looking for Site Assurance Engineer who is already based in Cyprus

As a Site Assurance Engineer

You will:
Resolve production issues and incidents.
Resolve production issues and incidents to a variety of our products by managing tickets from start to finish, escalating to other teams if necessary.
Investigate, diagnose production issues, pinpoint the affected systems by analysing logs and error messages.
Liaise with 3rd party service providers and internal teams to resolve the issue.
Identify a root cause, escalate tickets to other teams, provide recommendations of monitoring, logging and debugging tools enhancement where necessary.
Contribute to writing specific knowledge base and user manuals.
Work with other team members to take over active support issues.


We are looking for:
2-3 years of experience in level 1 or 2 support.
Good technical experience with either Windows, Linux/Unix OS or MacOS.
Strong verbal and written communication skills in English.
Sense of urgency with customer focus approach to problem-solving.
Strong analytical, prioritization, and time management skills.
Willingness to work in different shifts (morning - 5am-2pm, evening 10am-7pm).
Knowledge of the monitoring systems (Zabbix, Grafana, Kibana or New Relic will be an advantage)
Also it is an advantage if you have:
1) Experience with FIX protocol.
2) Experience in Jira/Confluence administration and configuration
3) Experience with SQL, Python, REST or other APIs.
4) Be able to read and understand logs


We offer:
Excellent compensation package;
Hybrid work schedule;
MacBook or laptop on Linux or Windows, one, two or more displays? You choose!
Medical and life insurance, provident fund, in-house gym with a personal trainer; courses and conferences, Company discount card for various products & services, and many more;
Free daily catering, snacks and beverages;
Career growth and professional development.

If you are interested you can contact me in tg - @nastya_apanasenko