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💻 Technical Support Specialist 💻

We are a global verification provider aiming to make verification processes simple, friendly, and secure for businesses and their users.

Now we are looking for a Technical Support Specialist to join our rapidly growing team. This is an amazing opportunity to join one of the most advanced industries and make an immediate and real impact on the future of our product.

**What You Will Be Doing:

**- Interaction with Company’s clients on technical issues
- Solving technical problems of the Company’s customers
- Participating in writing training documentation to avoid typical mistakes and improve the experience of using the product by the Company’s clients
- Typing of incoming calls, their systematisation and participation in developing team solutions
- Providing reports on calls and actions taken
- Developing scripts and other tools to automate and simplify the work of the technical department

**About you:

**- At least B2 English, with good grammar and vocabulary
- Relevant experience with supporting desktop/mobile applications as a technical support (experience with #LiveChat – is an advantage)
- Basic knowledge of #RESTAPI, #HTML #CSS, browser console, #SQL, experience with scripting in any programming language (#Java / #Bash / #Python)
- Curiosity, calmness, thoughtfulness, and ability to melt the heart of the most picky customer

Benefits:

- Shift work 5/2, Monday to Friday, 3-11 pm EEST
- Competitive compensation package;
- Fully remote work;
- Paid vacation, sick leave, and holidays;
- Educational activities sponsorship (trainings, events, conferences);
- Working with a product that matters. Our technology helps protect millions of online services users worldwide by battling document forgery, money laundering, identity spoofing, etc.;

Feel free to apply by sending your CV to me here directly.