#cv #резюме #remote #opentowork #support #management #teamlead

Hello!
My name is Sergei, and I'm looking for job opportunities as a "Head of Support" | "Support Team Lead"

As the Head of Customer Support I am responsible for developing and implementing a support team model and an algorithm for interacting with customers from all over the world. I have over 10 years of experience in building and leading international Customer Support teams in the IT, GameDev and EdTech industries.

I am deeply passionate about creating a positive and memorable customer experience, and I believe that Customer Support is the face of any company and the channel through which the customer can communicate directly with the company. I have improved the quality of customer service, metrics, reporting, and customer satisfaction in all the projects I have worked on, and I have created systems of employee motivation, training, and empowerment.

Thank you for your attention.
Please feel free to contact me, I am fully open to work.