#CV #resume #opentowork #support #livechat #customersupport #igaming #gambling #kyc #remote

Live Chat Support Agent (iGaming)

🌍 Remote, UTC+7
⏰ Shifts: 2/2 (12h) or 5/2 (8-9h), night shifts OK
💰 USDT payment OK
🗣 Russian — native, English — A2 (using translation tools, improving)

Looking for a live chat support role in online casino and betting projects (Russian- and English-speaking).

3 years of customer-facing experience: complaints, conflicts, difficult situations, high load. I was an online casino player in 2021-2022, so I know the product from the player side: registration, KYC, deposits and withdrawals, bonus terms and contacting support.

- handling complaints and upset customers, de-escalation
- fast, clear chat replies under heavy load
- careful checking of data and documents, following procedures
- collecting feedback and spotting recurring issues
- working to KPIs and quality standards
- training and onboarding new team members
- built Telegram chatbots, daily user of AI tools
- vocational diploma in Law (rules, terms and compliance basics)

Happy to complete a test task.
@wertoxan