👋 Open to new opportunities — Payments / Technical Support Engineer (L2–L3)
5+ years in technical & customer support, 3.5+ years exclusively in Payments & iGaming. Most recently Senior Payment Support at a PSP serving iGaming operators.
🔧 What I do:
— SQL-based incident investigation (deposits, withdrawals)
— API log analysis & provider communication
— Postman callback testing & integration troubleshooting
— Chargeback & refund handling, crypto crediting
— Bug reports & feature requests for dev teams
— Team management (15 people): SLA, onboarding, QC
— Reporting & dashboards (Power BI)
📌 Looking for: Remote, Full-time
💰 Target: $1,700–$2,000 net
🌍 Based in Vietnam · Any timezone
📧
[email protected]@llmao3p
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