#vacancy #Cyprus #ITInternalSupport #Limassol

Hola! Mexican fintech Plata Card is looking for a IT Internal Support Specialist
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**Plata Card is a digital financial services and technology company that aims to become the primary financial relationship of Mexican consumers and to reward their financial life through inclusion, simplicity, convenience, trust, and security.

✨Challenges that await you:
• User management across Google Workspace, ADFS, Slack, Atlassian: onboarding/offboarding, role assignments, shared resources, and integrations
• Inventory and asset management: processing requests, procurement, logistics, device setup, and MDM installation
• Managing and optimizing the ticketing system (Jira): reading tickets, understanding workflows, roles, SLAs, and automation
• Troubleshooting across IT systems, including ticketing, user management, and asset tracking
• Ensuring basic InfoSec compliance with antivirus, anti-fraud, and security best practices
• Supporting and maintaining office equipment (meeting rooms, printers, shared devices)
• Keeping asset inventory up to date, managing licenses, and registering new devices
• Developing knowledge management resources, such as manuals and training sessions

✨What makes you a great fit:
• Experience with Jira: ticket lifecycle, automation, troubleshooting, and integrations
• Strong knowledge of Google Workspace, ADFS, Slack, and Atlassian user management
• Hands-on experience with procurement, logistics, and IT asset management
• Proficiency in device setup, MDM installation, and full computer configuration
• Knowledge of basic InfoSec principles and security best practices
• Ability to document processes and train users
• B1 or higher English level for effective communication with an international team

✨Your bonus skills:
•Experience with automating IT workflows
•Familiarity with CI/CD and IT system integrations
•Understanding of enterprise security standards and compliance


**✨Our ways of working:
• Innovative Spirit:** A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

✨Our benefits:
• Full visa & permit support to the employee and family
• Flexible work from one of our offices
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation policy: 20 days of annual leave and paid sick leave