#vacancy #support #job #English #German #Turkish #Portugues #Bulgaria #remotework #Igaming
Position: Customer Support Specialist (German, Spanish, Turkish or Portuguese)
Company: DUXGroup
Location: Sofia, Bolgaria/ Remote
Format: 2/2 or 5/2
**Your future tasks:
**-Process chats, tickets, Jira requests and provide amazing customer service to players
-Find a common language with any client (and not only in the literal sense)
-Correctly escalate issues to Slack/Jira
-Write Follow-ups on all changes and updates in Slack
-Follow updates in Confluence in order to get acquainted with procedures changes
-Deliver amazing customer service providing friendly support and helpful solutions
**What we're looking for in our future super agent:
**-Working knowledge of German or Portugese language (B2 +)
-Good knowledge of English language (B2 +)
-Aspiration to help and problem-solving attitude
-Engagement in work process and proactivity
-Prior experience working within the iGaming sector is a plus
**What will we offer?
**-Hybrid working schedule from our office or remotely around the world
-Work in shifts (shifts of 12 hours 2/2/2 day-evening-night).
-Opportunity for self-development (courses, employee development plans)
-Work in a friendly and energetic team
Contact: @Yakovlevaal