#CV #resume #резюме #продакт #ProductManager #ProductOwner #remote #iGaming

Position: Product Manager / Product Owner
Experience: 4 years in iGaming, 1.5 of them in product
Location: Tbilisi, Georgia (UTC+4) - remote only
Employment: B2B via Georgian sole proprietorship
Languages: Russian, Turkish, Azerbaijani - native | English - B2 | Ukrainian - B1

🔹 Now:
I own an internal support platform at an iGaming operator - 2,000+ operators, 50,000+ conversations a day. Full cycle: discovery → prioritisation → roadmap → release → post-launch operational processes.

🔹 Selected results:
• Led the AI layer that now resolves 50%+ of incoming contacts without an operator (plus in-chat translation, rephrasing, spell-check)
• Cut chat-related error tickets by ~50% in 6 months through root-cause work with Engineering
• Replaced an ad hoc request queue with a structured discovery and delivery process across Product, Engineering and Support
• Own integrations: Jira (ticketing), Confluence (in-chat knowledge base), other third-party AI services

🔹 Before product:
3 years in support operations, 2 of them leading a 24/7 team of 20+ across 3 time zones (~3,000 conversations/day). Team ranked #1 company-wide on SLA, CSAT, AHT, FRT and QC. Before that - Head of Procurement: $1M+/month spend, 800-vendor network, 8 reports.

🔹 Hard skills:
Product discovery, CustDev, RICE, A/B testing, SQL, Python, Grafana, Tableau, Jira, Confluence, API integrations, Figma, Miro, Notion

🔹 AI-native:
I build and ship working prototypers in Claude Code - currently running my own personal finance app.

🔹 Looking for:
Back office, support tooling, internal platforms, operational and payment products. Full-time, remote.

📬 TG: @ekengerlinskii
🔗 linkedin.com/in/emil-frenkin
✉️ [email protected]